Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
Showing 921 reviews with 3 stars · Clear filters
Connie Y.
It was much smaller than I realized. Must get larger size
Reply from MrFluffyFriend™Jan 1, 2024
Thank you for your feedback, Connie! We appreciate your input and apologize for any inconvenience. We understand the importance of size, and we're happy to assist you in finding a suitable solution. We'll be reaching out to you via email. Best regards, Sarah Team MrFluffyFriend™
MARK R.
Bought an anxiety relieving pet bed but can’t get the dog on it! Will get round to it though
Reply from MrFluffyFriend™Dec 31, 2023
Hey Mark! Totally get it, sometimes our furry friends need a little time to warm up to new things. 😊 Take your time, and when you're ready to introduce the bed again, try placing a familiar blanket or toy on it to make it more enticing. Every pet is unique, so finding what makes the bed appealing to your dog might take a bit of trial and error. If you need any assistance, don't hesitate to send us an email. 🐾💤 Sarah Team MrFluffyFriend™
Barbara C.
the bed i ordered delivered faster than i expected... BUT, i ordered an L, and the bed is tiny. my girl weighs 35 pounds and it's too small for her
Reply from MrFluffyFriend™Dec 30, 2023
Thank you for bringing this to our attention, Barbara, and we apologize for any inconvenience caused. We appreciate your feedback on the sizing issue with the MrFluffyFriend™ bed. Our team is committed to ensuring customer satisfaction, and we would like to assist you in resolving this matter. We will be sending you an email, and we'll work swiftly to find a suitable solution. Best regards, Sarah Team MrFluffyFriend™
Gilbert B.
Après plusieurs réclamations tout est rentré dans l'ordre. Il a fallu beaucoup de patience. Coussin et harnais de qualité. Notre beagle ne quitte plus son doux coussin.
Reply from MrFluffyFriend™Dec 30, 2023
Merci pour votre retour, Gilbert! Nous apprécions votre patience et sommes ravis d'apprendre que tout est revenu à la normale. Nous sommes ravis que votre beagle apprécie le lit et le harnais de qualité. Si vous avez d'autres préoccupations ou questions, n'hésitez pas à nous contacter. Doucement vôtre, Sarah Équipe MrFluffyFriend™
Emily
I ordered this off of flip app. I ordered an XL and this bed is so small. Idk if my dog will even fit on it. The color is also not great. I got in apricot and its very yellow. Its super soft and comfy but not as expected.
Reply from MrFluffyFriend™Dec 26, 2023
Thank you for your feedback on the XL dog bed, Emily. We apologize for any inconvenience caused by the size discrepancy and color issue. Our team values your satisfaction and would like to assist you promptly. Unfortunately, you didn't provide your order number for us to check anything. Please reach out to our customer support team at [email protected] with your order details so we can address your concerns and find a suitable solution. Best regards, Sarah Team MrFluffyFriend™
cynthia anne R.
I’m not sure where to start my beautiful four year old labrador will not go in the bed. She doesn’t like it at all. I thought this would be the greatest thing ever for her but she won’t go in it. I hope I can return it. It’s beautiful, but it’s not quite as thick and cushioned. I thought it would be a little sturdier. I’ll be waiting to hear from the company to see if they can help me with this issue. Merry Christmas.
Reply from MrFluffyFriend™Dec 26, 2023
Dear Cynthia Anne Rush, we're genuinely sorry to hear about your disappointment with the MrFluffyFriend™ bed. We understand the importance of your furry friend's comfort. We'll work to address your concerns promptly and we'll send you an email. We appreciate your feedback and wish you a Merry Christmas. Best regards, Sarah Team MrFluffyFriend™
Sammie
I thought that the dog bed could have more stuffing in the edges. And better quality stuffing on the bottom. Very flimsy and the bottom was like sitting on the hard floor just with a bit of fur? I’ve seen better ones at TJ Maxx stores. Sorry but that’s the truth.
Reply from MrFluffyFriend™Dec 26, 2023
Dear Sammie, we appreciate your feedback on our MrFluffyFriend™ pet bed. We're sorry to hear about your experience, and we take your comments seriously. Our team will review the stuffing quality and distribution to make necessary improvements. We aim to provide the utmost comfort for your furry friends, and we appreciate your honesty. Since you didn't provide an order number for us to check anything, kindly send us an email at [email protected] so we can assist you accordingly. Best regards, Sarah Team MrFluffyFriend™
Dorothy P.
I had no Communication on my order, after several emails. However, I did received the pillow now and he seems to like it. I have no feel that it calms him as of now.
Reply from MrFluffyFriend™Dec 26, 2023
Dear Dorothy, we sincerely apologize for any inconvenience you experienced with communication regarding your order. We're thrilled to hear that your furry friend is enjoying the pillow. If you have any further concerns or feedback, please don't hesitate to reach out. Your satisfaction is our top priority. Warm regards, Sarah Team MrFluffyFriend™
