Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
Showing 4,224 reviews with 5 stars · Clear filters
Sue
delivered on time. good quality. my dog likes it.
Reply from MrFluffyFriend™Aug 14, 2026
Hi Sue, Thank you for your kind review! We’re so happy to hear that your dog likes the new bed and that everything arrived on time. Thank you for choosing MrFluffyFriend!
Jennifer E.
Order process was easy, dog LOVES the bed, and we’re considering getting a second one for her.
Reply from MrFluffyFriend™Aug 14, 2026
Hi Jennifer, Thank you so much for your lovely review! We’re thrilled to hear that your dog absolutely loves her new bed and that she took to it so quickly. It sounds like a second bed might soon be needed! 🐾 Thank you for choosing MrFluffyFriend!
Jonathan B.
My doggo loves his new bed. He chose to sleep in it the first chance he got, instead of the bed he was previously using.
Reply from MrFluffyFriend™Aug 14, 2026
Hi Jonathan, Thank you for your wonderful feedback! We’re delighted to hear that your dog chose his new bed right away, even over his previous favorite. That’s definitely a great sign! 🐾 We hope he enjoys many cozy and restful moments in his new favorite spot.
Kay E.
In December 2023, I purchased an orthopaedic dog bed from MrFluffyFriend. My review of.what I received was, “It’s a nice bed, but nothing special. And that there were other similar, less expensive beds on the market”. I received a response thanking me for my feedback which would be considered in future developments. Fast forward to July 2026 when I received a charming e mail from the CEO of MFF headed “ We’d like to make this right”. He said that MFF had been working to improve their dog beds informed in part by customer reviews. He asked if I would accept, on behalf of my dog, Ollie, one of their new Calming beds….as a gift. Ollie’s new bed has now arrived. It’s a big, fluffy, well stuffed donut. Ollie has had several energetic rolls on it but is yet to make full use of its calming intentions. I know he will given time. The MrFluffyFriend calming bed is very good quality and, whilst not cheap to buy, well priced in comparison to similar beds on the market. Four Stars. My fifth star is for MFFs outstanding commitment to customer service and satisfaction. For, an all too rare these days, personal touch. Thank you Bob (CEO) and all at MrFluffyFriend. Kay and Ollie
Reply from MrFluffyFriend™Aug 14, 2026
Hi Kay, Thank you so much for taking the time to share this thoughtful update with us! It means so much to hear that you noticed the improvements we’ve made to our beds over the years and that Ollie is already enjoying his new calming bed. We’re especially grateful for your kind words about our commitment to listening to customer feedback and continually improving our products. We hope Ollie continues to get comfortable in his new fluffy spot and discovers all the cozy naps it has to offer! 🐾 Thank you again for giving us the opportunity to make things right.
Connie
Our dog LOVES the beds from MR Fluffy Friend. We have bought 3. And the couch this time.
Reply from MrFluffyFriend™Aug 14, 2026
Hi Connie, Thank you so much for your wonderful review! We’re thrilled to hear that your dog loves the beds from MrFluffyFriend and that you’ve now added the couch to your collection! 🐾 Thank you for your continued trust and support. We hope your furry friend enjoys many more cozy moments!
Jeanie
Communication is so important and this company does it right! I had an issue with a product and MrFluffyFriend met my expectations by addressing it immediately. That said, My dogs are so content with their beds. During this rough heat, they continue to use the Cooling Mat with great relief. I encourage anyone who wants to help their furries feel more comfortable, especially as they age, to consider their products. You won’t be disappointed! Sincerely, a satisfied customer!
Reply from MrFluffyFriend™Aug 12, 2026
Hi Jeanie, Thank you so much for your incredibly kind review! We’re thrilled to hear that our team was able to address your concern promptly and meet your expectations. Most importantly, it’s wonderful to know that your dogs are comfortable in their beds and getting some relief from the heat with their Cooling Mats. Your recommendation truly means a lot to us. Thank you for trusting MrFluffyFriend and for taking the time to share your experience! 🐾
Kathi P.
My experience was GREAT! I had an issue with my first order and the CEO contacted me and said the company wanted to make my experience better and without hesitation sent me, free of charge and shipping charge, a new bed! Once I opens my package and put it on the floor my dogs immediately played down on it! They love it. The customer service was EXCELLENTand I will for sure let my family and friends know not only about the product but the great customer service. More business should take notes from this type of customer service.
Reply from MrFluffyFriend™Aug 12, 2026
Hi Kathi, Thank you so much for your fantastic review! We’re thrilled that we had the opportunity to make things right and that your new bed was an immediate hit with your dogs! It’s wonderful to hear that they settled in so quickly. Your kind words about our customer service mean so much to our entire team. Thank you for your trust and for recommending us to your family and friends! 🐾
Ellie L.
Original bed was replaced and is ready great
Reply from MrFluffyFriend™Aug 12, 2026
Hi Ellie, Thank you for the update! We’re so glad to hear that your replacement arrived and that everything is now ready. We hope your furry friend enjoys many comfortable and relaxing moments in their new bed! 🐾
