Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
Showing 1,114 reviews with 4 stars · Clear filters
Cheryl S.
My oreo, cavapoo puppy would bark in his Kennel, with this pillow he does not bark as much, only had a week, he doesn't chew this pillow either.
Reply from MrFluffyFriend™Aug 4, 2024
Thank you for your review, Cheryl! We're glad to hear that the pillow has helped your cavapoo puppy, Oreo, feel more comfortable in his kennel and reduced his barking. It's great that he's not chewing on it either. If you have any further feedback or need assistance, feel free to reach out. 🤗🐾
PATRICE
je suis désolé d'avoir marqué la première fois par un malentendu une seule étoile. Le tapis fait bien 100 cms donc XXL et sous le plastique il faisait 80 cms d’ou ma confusion et mon agacement Maintenant il va accueillir notre bull et j 'espère que la qualité sera bien après plusieurs lavage.
Reply from MrFluffyFriend™Jul 26, 2024
Nous vous remercions d'avoir attiré notre attention sur ce problème, Patrice. Nous sommes désolés pour ce problème. L'un de nos représentants du service clientèle est déjà en train d'examiner le problème de votre commande. Nous répondons toujours rapidement aux courriels, veuillez donc vérifier vos dossiers de spam et de courrier indésirable si vous n'avez pas vu nos réponses dans votre boîte de réception. Nous vous prions de nous excuser pour les désagréments occasionnés et nous nous engageons à résoudre ce problème rapidement. Nous vous prions d'agréer, Madame, l'expression de nos salutations distinguées.
Gavin A.
My dog is very happy with his new bed.
Reply from MrFluffyFriend™Jun 10, 2024
Thanks for sharing, Gavin! It is great to know that your dog loves his new bed. Kindly contact us in case you need help or if there’s anything you would like to ask. Sarah Team MrFluffyFriend™
Linda K.
Product very cosy. Soft cover. I bought extra large for elderly shrinking collie and I'm glad I did as large would have been too small. Delivery took a bit longer than expected. But overall a good purchase and not too expensive.
Reply from MrFluffyFriend™May 26, 2024
Hi Linda, Thank you for taking the time to share your thoughts. We're glad to hear that you find our product very cozy and that the extra-large size is suitable for your elderly collie. We apologize for any delay in delivery, and we appreciate your patience. If you have any further questions or need assistance, please don't hesitate to reach out. Best regards, Sarah Team MrFluffyFriend™
Eva I.
I ordered my first fluffy bed when Charlie first came home with us. He settled into it immediately. I just ordered a second one so one can stay in his crate in the bedroom and other can be in the family room. He loves them
Reply from MrFluffyFriend™May 1, 2024
Hey Eva! Thanks a ton for choosing MrFluffyFriend™ again! We're thrilled to hear that Charlie took to his fluffy bed right away. It's awesome you're getting another one to keep him cozy in different spots around the house. Here's to more fluffy cuddles ahead! Warmly, Sarah Team MrFluffyFriend™
Joel
My dog loves it. Would be 5 stars but the recommended size was a little small for my 50 lb. Lab. I got next bigger size and it's good. Washes well. Not as deep as pictures. Delivery was a little slow, but they answer dmails.
Reply from MrFluffyFriend™Apr 29, 2024
Thanks for sharing your feedback with us, Joel! It's awesome to hear that your pup is loving their MrFluffyFriend™ product! 🐾 We're sorry to hear about the sizing hiccup, but we're thrilled the next size up did the trick. Good call on that! 😊 It's great to know it washes well too. We'll definitely take note of your observation about the depth and see how we can improve. Sorry about the delivery delay, but we're glad to hear our customer service team was able to assist you promptly! If you have any further questions or need assistance, feel free to reach out anytime. We're here to help! Cheers, Sarah Team MrFluffyFriend™
Dawn Laing E.
Unfortunately I had to wait much longer than the predicted 4-10 business days for delivery, however, customer service were very prompt and addressed my concerns. I was supplied with tracking information and all my correspondence was answered quickly with empathy and understanding. I understand my order had a long journey and the goods did arrive, albeit the order was split with two items coming at once and the third 3 days later. My dogs were happy with their new beds and the company did give me apologies and a goodwill gesture to restore my confidence. I would consider using again in the future, mostly because of the fabulous customer service team who genuinely care about your satisfaction.
Reply from MrFluffyFriend™Apr 25, 2024
Thanks a bunch for sharing your experience with us, Dawn-Marie! 🐾 We're truly sorry about the delay in getting your goodies to you, but we're thrilled to hear that our customer service team was able to make things right for you. It's awesome to know that your pups are enjoying their new beds! 🐶💤 We'll keep working hard to improve our delivery process, and we can't wait to welcome you back for more fluffy adventures in the future! 🌟 Sarah Team MrFluffyFriend™
Jill I.
I have the same problem as others, beware when ordering the size is much smaller. As a result I have 3 beds, and my living room is a fluffy room. Yes, they love them. During the day they go from one to another
Reply from MrFluffyFriend™Apr 24, 2024
Thanks for sharing your experience with us, Jill! We totally get how frustrating it can be when the sizing isn't what you expect. It sounds like your fluffy friends are living their best life with a bed in every corner! 🐾 If you ever need assistance with sizing or anything else, just give us a shout. We're here to help make your fluffy family's world comfier! Warm regards, Sarah Team MrFluffyFriend™
