Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
Showing 4,835 reviews with 1 star · Clear filters
Thomas S.
Have not received my bed yet!
Reply from MrFluffyFriend™Jan 23, 2026
Hi Thomas, we’re sorry your bed hasn’t arrived yet. Upon checking, your order was placed on January 18, and it is still on its way to you. Please continue to track it using the tracking information provided to you via email.
Juanita S.
My puppies love the bed but it took so long to get to my house and I could not get any help. Except it’s coming is all they would say
Reply from MrFluffyFriend™Jan 23, 2026
Hi Juanita, we’re glad to hear your puppies love the bed and appreciate you sharing your feedback about the long delivery time. As for the help, our customer support team is available 24/7 and is always ready to respond to your inquiries.
Austin M.
The bed is of poor quality. The 15% deduction not to resend it back is not what I would say is good customer relations
Reply from MrFluffyFriend™Jan 23, 2026
Hi Austin, we’re sorry the bed didn’t meet your expectations and that the resolution offered felt unsatisfactory. Your feedback has been noted.
Robert F.
Company ripped me off! No product no refund! They keep on saying it is shipping! Won't refund until I receive product been in shipping from Troy Mi to Clawson Mi 3miles been 18 days! No help from them at all! Would not recommend to anyone!
Reply from MrFluffyFriend™Jan 23, 2026
Hi Robert, We’re sorry for the frustration this situation has caused. One of our customer support representatives is already actively investigating this matter to understand the delay and work toward a resolution. We appreciate your patience while this is being reviewed.
Gene S.
"Fluffy" bed was not only the completely wrong size feom the one I ordered, but also was just a flimsy, cheap cover and several half empty, paper thin, sacks with hard, crumbling pieces of hard, popcorn like substance!!! I warn anyone from buying anything from this fraudulent company!
Reply from MrFluffyFriend™Jan 23, 2026
Hi Gene, sorry about this. If you received the wrong size, we can absolutely look into that — please email us at [email protected] with your order details. Regarding the appearance and feel of the bed, please note that our products are vacuum-packed and need time to regain their full shape and size.
Thomas J B.
My dog does not like it much thinking of donating it to a shelter
Reply from MrFluffyFriend™Jan 23, 2026
Hi Thomas, We understand — every dog has their own preferences, and it’s not something we can control. We appreciate you sharing your honest feedback.
Mary Pily Prz V.
He comprado una cama estilo sofá color gris oscuro basándome en las medidas según la raza que ofrecen en la web. La cama tardo en llegar 15 días, no hay feedback de nadie. finalmente llega la cama, la abrimos con muchísima ilusión y oh sorpresa, la calidad no me pareció la misma que vi en la pagina web, les di un voto de confianza y oh sorpresa, mi perro no pudo ni acostarse porque la cama era talla S, cuando yo pedí la M, es una frustración tremenda, mi perro sin cama y encima ya he escrito a tofos los correos posibles que tiene en la web para hacer una devolución y que me envíen la talla correcta y nadie responde !!!!!!!!! es increíble que jueguen con el cliente de esta manera, me siento muy enfadada porque encima he pagado un precio mas alto de lo que recibí. no quiero la cama!!!! la quiero devolver y no es justo que tenga que pagar la devolución como dice la web porque el error fue de ellos!!!!!!! la cama aunque no es exactamemnte la misma que en las fotos pues... puedo pasar por alto eso, pero mi perro NO CABE EN LA CAMA, NO CABEEEEEEEEEEEEEEEE. espero no tener que llamar a la oficina del consumidor me tarde lo que me tarde, me resuelven o contacto a quien tenga que contactar y punto !
Reply from MrFluffyFriend™Jan 23, 2026
Hola Mary, Lamentamos mucho la situación y entendemos perfectamente tu frustración. Queremos informarte que tu caso está siendo investigado actualmente. Apreciamos tu paciencia y comprensión mientras revisamos el asunto. Te mantendremos actualizada vía correo electrónico con cualquier novedad.
r M.
Katastrophales Rücksendemanagement. Man soll an einer Adresse in China Retournieren, was teurer ist als der Warenwert. (Ca 50€). Eine Unverschämtheit hier nicht im Vorhinein darauf hinzuweisen. Wir würden hier nie wieder kaufen.
Reply from MrFluffyFriend™Jan 20, 2026
Hallo, es tut uns sehr leid, dass Sie mit dem Rücksendemanagement unzufrieden waren. Wir arbeiten bereits daran, den Rücksendeprozess für unsere Kunden deutlich komfortabler zu gestalten. Vielen Dank für Ihr Feedback – es hilft uns, unseren Service zu verbessern.
