Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
Showing 921 reviews with 3 stars · Clear filters
craig S.
Product great, however waited too long for product delivery. Half order arrived 2 weeks before others.
Reply from MrFluffyFriend™Jan 24, 2023
Hi Craig! Nothing makes us happier than knowing your pets love the beds. We apologize for the long delay though. We try to constantly improve our products and services with helpful feedback like yours. Thank you so much for the feedback! 🐾️
Nora B.
I think the actual bed is beautiful. However, it took over two weeks to arrive. Granted it was the end of December & I know it’s a busy time, but two weeks seems unreasonable. Unfortunately, the bed is too small for our whippet. I used your chart as a guide. Our whippet might fit in one or two sizes larger.
Reply from MrFluffyFriend™Jan 24, 2023
Hi Nora! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Justo R.
The cushion is not thick enough for a big dog
Reply from MrFluffyFriend™Jan 24, 2023
Hi Justo! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Malcolm M.
Loved the covers on the dog beds, great shape & size for my dogs but the amount of filling inside was no where near matching the sales images. They were flat not plump. For the price I’m disappointed & won’t be buying again!! Up your game!
Reply from MrFluffyFriend™Jan 24, 2023
Hi Malcolm! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Thank you so much for your feedback!
Mike B.
The product is great, now that we have it. I wasn't impressed with the shipping experience though. It was difficult for me to track the package. In the end, happy dog.
Reply from MrFluffyFriend™Jan 24, 2023
Nothing makes us happier than knowing your pets love the beds. We apologize for the long delay though. We try to constantly improve our products and services with helpful feedback like yours. Thank you so much for the feedback! 🐾️
Malcolm
We would have appreciated having: Confirmation that the order was received Notification of the progress of our order Notification of when to expect delivery
Reply from MrFluffyFriend™Jan 24, 2023
Hi Malcolm! Thank you so much for your feedback. It means a lot to us here at MrFluffyFriend.🐾️
Donna C.
I purchased the XXL dog bed for my lab. He is 12 and has significant arthritis. The add boasts that the pillow is therapeutic and offers comfort and relief. I purchased what I thought was going to be above and beyond what other dog beds were. It is a comfortable fabric and the size is good. But the filling is not enough to support a 65+ pound dog. Basically he bottoms out. I reached out to the company for help and ended up getting $13 back. To use my $70 pillow I have to stack it on my dogs old bed so it is still useful. I wouldn’t recommend this pillow for large breed dogs.
Reply from MrFluffyFriend™Jan 24, 2023
Hi Donna! Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Annick F.
The bed was very puffy when we got it and not it’s as flat as a pancake :( Does not look like the picture at all.
Reply from MrFluffyFriend™Jan 24, 2023
Hi Annick! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
