Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
Showing 921 reviews with 3 stars · Clear filters
Rachel B.
Good delivery but quality is not high end as lacks padding/ stuffing
Reply from MrFluffyFriend™Jan 23, 2023
Hi Rachel! Thank you for your feedback. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours.
Angela B.
Beware of returning your product. My dog wouldn’t use the bed so I asked for instructions to return. They sent me an address to print and put on the package….to China!!! Out of curiosity I went to find out how much..$170+. Ridiculous!! Can’t believe it when they have warehouses in the US
Reply from MrFluffyFriend™Jan 23, 2023
Hi Angela!Thank you for your feedback. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
jc
The large bed is small for my medium size dog. It took over a month for the bed to be delivered, however, the weather probably played a part in the delay.
Reply from MrFluffyFriend™Jan 23, 2023
Hi Jen! Thank you for your feedback. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Amy E.
There was a significant delay in the shipment. Not sure if it was weather related due to snow however there was no communication at all regarding the delay. I ended up disputing the charge with my credit card company then the bed suddenly showed up. I reversed my dispute
Reply from MrFluffyFriend™Jan 23, 2023
Hi Amy! Thank you for your feedback. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Shepherd O.
Too small for a large dog even in the largest size
Reply from MrFluffyFriend™Jan 23, 2023
Hi there! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Katherine M.
My dog loves this bed. However it didn’t survive being washed very well.
Reply from MrFluffyFriend™Jan 23, 2023
Hi Katherine! Nothing makes us happier than knowing your pets love the beds. However, we are terribly sorry about what happened. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Patricia H.
The shipping was weird.. said it was in Illinois, then it went to New York, then finally back to Las Vegas. Also, I am worried as my dog is starting to chew/eat the bed... I am finding fuzz everywhere and i don't know why she is chewing on it. She is 20 years old and definitely not "teething"
Reply from MrFluffyFriend™Jan 23, 2023
Hi Patricia! Thank you for your feedback. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Dennis Y.
1: The response to the order and its whereabouts. The length of time to receive the item. Didn’t know if I was getting scammed or not. 2: Although the dog (schnauzer) likes the bed, it turns out that the medium size bed is too small. He can curl up in it, he just cannot stretch out like depicted in the online pictures and there is a photo of his doppelgänger in the ad stretched right out. Descriptions do not correlate. I guess I will have to order the large size to accommodate his comfort
Reply from MrFluffyFriend™Jan 23, 2023
Hi Dennis! Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
