Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
Showing 1,114 reviews with 4 stars · Clear filters
allison C.
Arrived on time unfortunately my dog will not go into bed so a waste of £40 will have to try and sell it to get some money back
Reply from MrFluffyFriend™Oct 26, 2023
Thank you for your feedback, Allison. We're sorry to hear that your dog hasn't taken to the bed. If you have any questions or need further assistance in the future, please don't hesitate to reach out. Best regards, Sarah Team MrFluffyFriend™
Neil D.
The bed was delivered in good order and well packed. Excellent quality and on first use ‘Chester’ loved it and snuggled in straight away.
Reply from MrFluffyFriend™Oct 22, 2023
Thank you for your wonderful feedback, Neil! We're delighted to hear that 'Chester' is loving his new bed and that you're satisfied with the quality. Please feel free to reach out if you need anything else for 'Chester' or have any questions. We're here to ensure both you and your furry friend have a great experience with MrFluffyFriend™. Warm regards, Sarah Team MrFluffyFriend™
Kathryn S.
Bailey loves his new bed! It’s soft, well made, a bit smaller than we expected but he’s fine with it. The price is a bit high but understandable considering how well made it is. Thank you!!
Reply from MrFluffyFriend™Oct 22, 2023
Dear Kathryn, we're delighted to hear that Bailey loves his new bed! We appreciate your feedback on the quality and value of our product. If you ever have more questions or need assistance in the future, please feel free to reach out. We're here to ensure both you and Bailey have a great experience with MrFluffyFriend™. Warm regards, Sarah Team MrFluffyFriend™
Caroline H.
Although the beds are not as well supported as I expected them to be, my dogs absolutely love them. The beds are quite flat and not really like many of the photos but as soon as I got them out one of my dogs got in and wouldn’t get out. She claimed both beds!
Reply from MrFluffyFriend™Oct 22, 2023
Thank you for sharing your experience, Caroline. We're delighted to hear that your dogs love the beds, even if they're not quite what you expected in terms of support. Their comfort and happiness are our top priorities. If you have any questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to ensure your furry friends have a wonderful experience with MrFluffyFriend™. Warm regards, Sarah Team MrFluffyFriend™
John S.
This the the third bed I have bought for my Springer Spaniel. He loves it. The ordering, delivering went to plan. My only criticism is that it is an extra large and for any bigger dog I don't anticipate it would be as good. the sizes probably need to be appropriate to what is advertised. I arranged for the bed to be sent to another address and was not informed when it had arrived. It would have been useful to have been told.
Reply from MrFluffyFriend™Oct 19, 2023
Dear John, we appreciate your repeat business and are thrilled to hear that your Springer Spaniel loves our product. We value your feedback on the sizing and delivery notification, and we'll certainly take it into account for improvement. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. Warm regards, Sarah Team MrFluffyFriend™
Anne R.
I have had a very positive experience with this company. I do agree that the beds are smaller than expected - but they were very responsive and gave us credit for the bed that was too small to apply to a larger bed. Our grandpuppy loves the bed - loved the small one and immediately took to the larger bed! It is not cheap and does not have an odor. I am very pleased with this purchase.
Reply from MrFluffyFriend™Oct 18, 2023
Dear Anne, we're pleased to hear about your positive experience with our company. We appreciate your understanding regarding the size issue, and we're glad we could provide a solution that worked for you. It's fantastic to know that your grandpuppy loves the bed, and we aim to provide high-quality, odor-free products. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. Best regards, Sarah Team MrFluffyFriend™
Kenneth P.
The bed itself gets a 5 star rating. We rescued an 11 year old senior go who had been abused and abandoned as a stray in Stockton. She has had 4 cancer surgeries to remove tumors in the almost 7 years we've had her and she has anxiety and separation anxiety when she is away from my wife. We ordered two beds and thee are now our dog's favorite bed. She calms down sooner and rests longer in her beds than in the other ones we have. Our experience with shipping is another story. The shipper that was used ignored the package for almost two weeks and then sent it to NY instead of NV. From there it took another 2 weeks to get to us. We ordered extra beds due to the weakened hind quarters from surgery #4 and the delay as a big inconvenience.
Reply from MrFluffyFriend™Oct 18, 2023
Thank you for your kind words and understanding about the shipping delay, Kenneth. We're thrilled to hear that our beds have made such a positive impact on your senior dog's comfort and well-being. Your support and patience are greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Warm regards, Sarah Team MrFluffyFriend™
The Grouse & S.
Although I was initially let down by the thickness and comfiness of the bed, our Husky, Roger, truly enjoys it. It has become his #1 bed to sleep in. I still feel a thicker underpad would help give it better support and structure. Roger gives it 2 paws up.
Reply from MrFluffyFriend™Oct 18, 2023
Dear The Grouse & Squirrel, we're delighted to hear that Roger the Husky is loving his MrFluffyFriend™ bed and has made it his #1 choice. Your feedback about the thickness and underpad is appreciated, and we'll take it into consideration for future improvements. If you or Roger have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Warm regards, Sarah Team MrFluffyFriend™
