Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
Showing 4,224 reviews with 5 stars · Clear filters
Deea D.
Vriendelijke en behulpzaame mensen bij klantenservice. Wij zijn blij met onze aankoop en puppy geef 5 steren voor zijn bed:)
Reply from MrFluffyFriend™May 7, 2026
Hallo Deea, Hartelijk dank voor je mooie feedback 😊 We zijn heel blij om te horen dat je tevreden bent met je aankoop en dat jullie puppy zijn bedje 5 sterren geeft 🐾
Marci A.
My dogs loved this bed so much I had to order a second one. Great product, doggo approved.
Reply from MrFluffyFriend™May 7, 2026
Thank you so much for your kind review, Marci! 😊 We’re really happy to hear your dogs loved the bed so much that you ordered a second one 🐾
CRISTINA G.
Compré la cama para mi perrita en MrflufdyFried y solicité el reembolso en plazo,a pesar de no ponernos de acuerdo en un principio , tengo que agradecer la solución aportada por la empresa un tiempo más tarde, con el reembolso del pedido . Recomendaría totalmente la compra en esta tienda online . Agradezco totalmente la solución aportada
Reply from MrFluffyFriend™May 7, 2026
Hola Cristina, Muchas gracias por tu comentario 😊 Nos alegra mucho saber que, aunque hubo un inicio complicado, pudimos resolverlo y ofrecerte una solución satisfactoria con el reembolso. Agradecemos sinceramente tu recomendación 🐾
Lucyna
The CEO of MrFluffyfriend took care personally of my request. The problem was immediately solved. Many thanks. Kind regards. Lucyna
Reply from MrFluffyFriend™May 7, 2026
Thank you so much for your kind message, Lucyna! 😊 We’re really happy to hear your request was resolved quickly and that you’re satisfied with the outcome. We truly appreciate your feedback and support 🐾
Jocelyne C.
Mon expérience avec MrFluffyfriend avait mal démarré en décembre 2025 car mon colis n'était pas arrivé (des photos de l'entreprise de livraison Gofo montraient pourtant colis déposé dans ma boîte). MrFluffyfriend vient de me prévenir qu'ils me remboursent mon achat : elle est donc digne de confiance et je les en remercie.
Reply from MrFluffyFriend™May 7, 2026
Bonjour Jocelyne, Merci beaucoup pour votre message 😊 Nous sommes désolés que votre expérience ait mal commencé en raison du problème de livraison. Nous sommes toutefois heureux d’avoir pu vous informer de votre remboursement et de trouver une solution satisfaisante pour vous 🐾 Merci également pour votre confiance et votre retour positif malgré les difficultés rencontrées.
Terry Bruce A.
The Monster Beagle really likes his softy, fluffy new bed!
Reply from MrFluffyFriend™May 7, 2026
Hi Terry, Thank you for your lovely feedback 😊 We’re so happy to hear your “Monster Beagle” is enjoying his new fluffy bed 🐾
Cindy M.
Without instructions, was difficult to assemble. But the customer service was amazing with a video on how to put the bed together. Brooklyn has never liked multiple different beds we have purchased for her, but the second we got it together, she was on it! 🥰
Reply from MrFluffyFriend™May 7, 2026
Thank you for your feedback, Cindy! 😊 We’re really glad to hear that Brooklyn loves her new bed, especially after not enjoying previous ones 🐾 We also appreciate your note about the instructions and are happy our video guide helped you with the assembly.
Jan
I ordered an XL bed for my two dogs. It arrived today and lucky to fit my small dog in. It is so small. Have emailed hem and hope for this to be rectified asap. So disappointed. Had email off them today confirming it’s XL which is 80 cm. Ordered another bed from a reputable company yesterday and it arrived today. size is large and it’s about three sizes bigger than fluffy friends XL I have replied to today’s reply to me, providing copy of confirmation of order and delivery. I had sent them my dissatisfaction on a number of occasions UPDATE I have received an Email today from CEO of Mr Fluffy Friend offering me another bed free of charge , for the size of my choice. I do appreciate this offer. No need to return one bought Update A replacement was sent by Mr Fluffy for size 3Xl which comfortably fits our two. Changed my rating as problem was corrected
Reply from MrFluffyFriend™Jun 2, 2026
Hi Jan, Thank you for your updated review 😊 We’re really glad to hear that the replacement 3XL bed now comfortably fits your two dogs and that everything has been resolved to your satisfaction. We also truly appreciate your openness in updating your rating after the issue was corrected. It means a lot to us, and we’re happy we could find the right solution for you and your dogs 🐾
