MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™Reviews of mrfluffyfriend.com

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2.9

Poor

Based on 11,886 reviews

MrFluffyFriend™2.9

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About MrFluffyFriend™

MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!

MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.

Also known as: mrfluffyfriend.com
Website: mrfluffyfriend.com
Category: Pet Stores
Listed on Folks Told: 2026

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MrFluffyFriend™ reviews

Showing 4,835 reviews with 1 star · Clear filters

Carol M.
Nov 10, 2025
Smelled like chemicals
Smelled like chemicals. I threw it out. Didn’t want my dog to breathe that. Sorry I bought it. A waste of money
Reply from MrFluffyFriend™Nov 12, 2025
Hi Carol, We’re very sorry that your experience was disappointing. The smell is actually due to the tight vacuum packaging, and there are no harmful chemicals in the product. Normally, allowing it to air out resolves this. We completely understand your concern for your dog and are sorry that this led to the bed being discarded.
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Martijn L.
Nov 10, 2025
Please be aware that this is dropshipping service
Although the promise is that you can return your order and get your money back, this is only true in theory. Communication is handled well, but the return address is in China, and delivery costs are higher than the value of most orders. It is not clearly stated that this company operates through dropshipping. If you are not sure if your pet likes it look for an easy way to send it back. To settle they offered a 35% discount and I will donate the bed to a local animal care center. Be clear upfront so people can make a choice based on the truth
Reply from MrFluffyFriend™Nov 12, 2025
Hi Martijn, Thank you for sharing your feedback. We’re glad we could offer a partial refund, and we appreciate your understanding. We’re sorry that the return process wasn’t as convenient as you had hoped. We always aim to provide clear information and quality service, and we truly appreciate you finding a good use for the bed by donating it to a local animal care center. 🐾
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Sandra G.
Nov 9, 2025
Very bad service
Long delivery, very bad quality. When sending it back, costs were 30 euros. Since then never heard of them…
Reply from MrFluffyFriend™Nov 10, 2025
We’re very sorry for your experience, Sandra. One of our customer service team members is already handling your case and will follow up with you via email shortly.
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Wendy C.
Nov 7, 2025
Cheap and nasty
Ordered a dog bed, it is awful, lumpy, cheap and nasty. They have a thirty day money back guarantee, but you have to return the item to China before they will consider a refund. Buyer beware
Reply from MrFluffyFriend™Nov 10, 2025
We’re sorry to hear you’re not happy with the resolution so far, Wendy. Please feel free to reply to the last email from our customer support team so we can explore other solutions that may work for you.
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Anna Langras/de V.
Nov 7, 2025
Er staat mrfluffy Nederland.
Er staat mrfluffy Nederland. Dan mag je verwachten dat je hem kan retourneren in Nederland.Maar tot mijn verbazing halen ze het uit China.Daar moet je het retour naar sturen voor de hoofdprijs. De eerste keer bieden ze 15% korting. De tweede keer 30 % Maar wat heb ik aan een mand die niet goed is voor mijn bulletje met ernstige gewrichtsproblemen. Ik wil hem retourneren naar de firma in Nederland.Daar heb ik hem gekocht.Anders had ik hem wel bij temu besteld.Dan kan je gewoon wel retourneren. Deze zaak stinkt.Ik raad het niemand aan.En was Klarna op de hoogte van deze praktijken? Ik heb in ieder geval een melding gemaakt en kan fluiten naar mijn 109 euro
Reply from MrFluffyFriend™Nov 10, 2025
Hallo Anna, Onze excuses voor het ongemak. Een van onze teamleden helpt u al via e-mail en zal binnenkort een vervolgbericht sturen. We stellen uw geduld op prijs terwijl we eraan werken dit op te lossen.
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Georges A.
Nov 6, 2025
Silence…
Vous êtes comme Lucky Luke vous tirez l'argent de la commande plus vite que son ombre. Aucun mail d'expédition du coussin a 129 € Au vu des avis vous qualifiant d'arnaqueurs je m'inquiète très sérieusement
Reply from MrFluffyFriend™Nov 7, 2025
Bonjour Georges, Nous vous assurons qu’il ne s’agit pas d’une arnaque. Votre commande est en cours de préparation pour l’expédition et vous recevrez un e-mail avec le numéro de suivi dès qu’elle sera envoyée. Si vous ne le voyez pas dans votre boîte de réception demain, merci de vérifier également vos dossiers spam et courrier indésirable.
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A. M.
Nov 5, 2025
Katastrophe. Finger weg!
Ein Orthopädisches Bett soll das sein? Das ist eine Katastrophe. Kein Qualität. Dünn. Jedes Kissen ist schöner. China Ware.
Reply from MrFluffyFriend™Nov 7, 2025
Hallo A. Moser, Es tut uns leid, dass Sie enttäuscht sind. Es ist normal, dass das Hundesofa beim ersten Auspacken flach oder dünn aussieht, da es für den Versand vakuumverpackt ist. Bitte befolgen Sie die Anweisungen unseres Kundendienstmitarbeiters, der auch ein Video zur Verfügung gestellt hat, um Ihnen zu helfen.
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Victoria C.
Nov 4, 2025
The bed was not as it was described or…
The bed was not as it was described or appeared online. It's not cushioned at all, it's more crunchy. The sides are just about level with the middle part. My dog won't even lay in it. When I contacted MrFluffyFriend, they gave me a 30% discount but would not let me send it back free of charge and get a refund.
Reply from MrFluffyFriend™Nov 5, 2025
Thank you for sharing your feedback, Victoria. We’re truly sorry to hear that the bed didn’t meet your expectations and that the offered resolution wasn’t satisfactory for you. Since some beds may appear flat or “crunchy” at first due to vacuum packaging, we recommend allowing them to air out, then gently shaking and massaging the filling to help it regain its full shape and cushioning. As your order was placed a few months ago, our return and refund options are limited at this stage.
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