Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
Showing 921 reviews with 3 stars · Clear filters
Karen
I ordered the XL bed…it’s still too small for my 40-45 pound Australian shepherd mix. I even looked at your sizing chart before I placed my order.
Reply from MrFluffyFriend™Jan 20, 2023
Hi Karen. We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Venus M.
Great quality but cover is not removable and came slightly ripped
Reply from MrFluffyFriend™Jan 20, 2023
Hello Venus. We’d greatly appreciate if you give us an opportunity to make things right and work toward earning back your business. You can contact us via email at [email protected]. Thank you so much!
Mrs B A.
I bought the Large size for my daughters Cockerpoo. It wasn’t as big as I’d expected and not nearly as deep in the centre as the photos suggest. It does the job but definitely not worth the money in my view. Didn’t try returning it as the reviews about problems associated with that seem too much to contemplate, or perhaps that’s what the suppliers bank on.
Reply from MrFluffyFriend™Jan 20, 2023
Hello. We are sorry for your negative experience with us. Thank you for pointing out to improve our product in the future. I want to assure you that your feedback does not go unnoticed.
Marta
Very poor shipping follow up after order. Not too over whelmed with dog bed.
Reply from MrFluffyFriend™Jan 20, 2023
Hello Marta. We are very sorry for any inconvenience this may have caused you. We understand where you are coming from, and we are sorry to hear that you are experiencing this issue.
beth
Bought a large but it was way to small for my staffie, abit disappointed and expensive for what it is, he won’t use it, it’s to small.
Reply from MrFluffyFriend™Jan 20, 2023
Hello Beth. We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Margaret-Ann E.
The bed itself is very good. The delivery was extremely slow . It took around 19 days. The dog loves the bed and sleeps in it when I am home but it is now destroyed because when I leave the house she begins ripping it apart. So much for anti anxiety!
Reply from MrFluffyFriend™Jan 20, 2023
Hi Margaret-Ann. Thank you for taking the time to write. We wanted to let you know how sorry we are for what happened.
Patty G.
Took a moth to get the beds by snail mail
Reply from MrFluffyFriend™Jan 20, 2023
Hi Patty. Thank you for sharing your insights with us. It's hard to hear that you had a negative experience.
Sherri H.
It’s not that well made. I got a large, which seems like a medium. It has no weight? I expected more from a bed of that price.
Reply from MrFluffyFriend™Jan 20, 2023
Hi Sherri. We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
