Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
Showing 921 reviews with 3 stars · Clear filters
Beth
I had to file a dispute with PayPal to motivate the company to find my lost package. The package supposedly left their facility on December 6, 2022. It finally arrived on January 4, 2023. It doesn't take a month to ship from California to Wyoming.
Reply from MrFluffyFriend™Jan 20, 2023
Hello Beth. Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused.
Catherine
First, the product is as advertised. My dog seems to enjoy it very much. My only complaint is that it took forever to arrive. Anyone not expecting that, as I wasn't, will have a tainted experience that is tempered by the fact that the bed is a very good product. I tried to find out where it originated, but the website is not forthcoming nor is customer service.
Reply from MrFluffyFriend™Jan 20, 2023
Hi Catherine. Thank you for taking the time to write. We wanted to let you know how sorry we are for what happened.
Karalee
Shipping was really slow, then it was packaged so tight it was hard to open with out damaging the beds. Beds are very nice both the cat and the dog love them.
Reply from MrFluffyFriend™Jan 20, 2023
Hi Karalee. Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused.
Gary S.
The item was not as big as described. My dogs love it but it’s big enough for both of them to use at the same time. They take turns on it though
Reply from MrFluffyFriend™Jan 20, 2023
Hi Gary. We try to constantly improve them with helpful feedback like yours.
Danielle
The dog bed came vacuum packed and has yet to regain it's full original form, remains lopsided. The color is has expected. Delivery was very slow.
Reply from MrFluffyFriend™Jan 20, 2023
Hi Danielle. Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused.
Cecilia W.
Ordered 12/6 hadn’t come by 12/26, I called, they came next day.
Reply from MrFluffyFriend™Jan 20, 2023
Hi Cecilia. We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
Sully
When making the purchase the ad and the site made it seem like the product was in stock in North America and would be received shortly after ordering (as we've grown accustomed to in the Amazon era). Instead, once ordered it became quickly apparent that the product was shipping from China and only after ordering it was I made aware of a delay. Ordered December 5th and product arrived 24 days later on December 29th...after Christmas. It also was very smelly due chemical off-gassing but that dissipated quickly and all is forgiven as the pet it is for loves it.
Reply from MrFluffyFriend™Jan 20, 2023
Hello Sully. Thank you for pointing out to improve our product in the future. I am sorry to hear that you were dissatisfied with our product and service.
Mrs B.
I have Staffie and large bed far too small She doesn’t lie in it just plays with it lol
Reply from MrFluffyFriend™Jan 20, 2023
Hello. We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
