Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
Showing 921 reviews with 3 stars · Clear filters
Andy
So soft, so fluffy. Packaged well, BUT postage time was awful, tracking details useless, and it was up to me to "track" my own parcel after having to email the seller a few times asking where it actually was...
Reply from MrFluffyFriend™Jan 20, 2023
Hi Andy. Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused.
Cindy
Took too long for delivery! Couldn’t track the package. I ordered the largest one available, however I received a much smaller bed. The dog is an Old English Mastiff, 200 lbs!! The bed wasn't cheap, he tried to use it for a pillow!! So it was a failure.
Reply from MrFluffyFriend™Jan 20, 2023
Hi Cindy. I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product and service.
Linda M.
Got 2, my mistake, no return information. Pet used it once, keeps smelling somethin
Reply from MrFluffyFriend™Jan 20, 2023
Hi Linda. We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Mark, Brooklyn Center M.
Was told 21 days to arrive. Ordered 12/2 and did not receive til January 3. Thought we got scammed and had to go through the worry that we had. Took steps to communicate with your staff…we know you are busy but did not hear back real quick. Now after receipt of product we seem to be on a mailing list. Product is not what the add shows even after working to fluff it up. Could have bought similar bed for a lot less. Sorry, but thank you for the service you did give us. We will see how our sons big pup takes to it to see if your add is true to a pups liking.
Reply from MrFluffyFriend™Jan 20, 2023
Hi Mark. Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused.
Harley
I feel it is overpriced as my dog prefers the bed from the discount store which costs $29
Reply from MrFluffyFriend™Jan 20, 2023
Hi Harley. Thank you for taking the time to write. We wanted to let you know how sorry we are for what happened.
Rosie L.
I was disappointed in the size of the bed for being an extra large because I have a black lab I would need a triple X , Also there’s not enough stuffing in it so when you fluff it all up you still can almost feel the bottom of the floor it’s just need some more fluff.
Reply from MrFluffyFriend™Jan 20, 2023
Hi Rosie. We try to constantly improve them with helpful feedback like yours.
Neil H.
The bed took an age to come, presumably from China, which was not made clear. Although OK as a bed, their sizing seems to be off - I chose the right size as quoted for my dog (and if anything he is small for breed) and it is barely big enough. Reviews elsewhere have suggested the company are impossible to deal with, otherwise I would have swapped it for a larger one. If buying again I would definitely go for one or even two sizes bigger than quoted.
Reply from MrFluffyFriend™Jan 20, 2023
Hello Neil. Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused.
CHRISTIANE Vivanco de S.
The large bed is not large enough for my dog. It took quite a while to arrive. I think the photos you display do not reflect the product accurately.
Reply from MrFluffyFriend™Jan 20, 2023
Hello Christiane. We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
