Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
Showing 921 reviews with 3 stars · Clear filters
Nina Amore D.
The bed is fluffy and soft but it smells weird. I put it out in the garage in hopes that it airs it out.
Reply from MrFluffyFriend™Jan 20, 2023
Hello Nina. We’d greatly appreciate if you give us an opportunity to make things right and work toward earning back your business. You can contact us via email at [email protected]. Thank you so much!
Alyne S.
Perfect bed but too small considering I got an extra large for a springer spaniel. He doesn't fit. Perfect for my smaller dog.
Reply from MrFluffyFriend™Jan 20, 2023
Hello Alyne. We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Sapiro
Ordering was simple and straightforward. Postage and receipt took longer because of the postal strikes - not the companies fault. Product quality is really good but unfortunately the sizing is very much wrong. Size recommended for a mini schnauzer is medium. I ordered a large to make sure it would be big enough, but it’s still way too small even after following all the advise regarding fluffing up etc. I like the product but I think it’s overpriced and undersized.
Reply from MrFluffyFriend™Jan 20, 2023
Hello Sapiro. We are sorry for your negative experience with us. Thank you for pointing out to improve our product and services in the future. I want to assure you that your feedback does not go unnoticed.
Maddy
I ordered the dog bed in early December and it took almost 4 weeks to arrive so would have just preferred to know that up front since I thought it would take a week. It showed it was in Jamaica, NY for almost 3 full weeks before being shipped. The bed itself is ok, it’s not as thick or as big as I expected but it does the job and my dog seems to like it.
Reply from MrFluffyFriend™Jan 20, 2023
Hello Maddy. Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused.
Dog M.
My order took over a month to receive. Dog beds are average. They are cozy however, they will most likely it last too long for my big dogs.
Reply from MrFluffyFriend™Jan 20, 2023
Hello. Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused.
Mrs Jennifer H.
I mistakenly ordered the wrong size my fault but when I tried to change order it was very difficult nigh on impossible. So I now have a fluffy bed that is no good to me.
Reply from MrFluffyFriend™Jan 20, 2023
Hello Mrs. Jennifer. We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Sonnleitner
Hatten vier Wochen auf die Lieferung gewartet. Da es keine Telefonnummer gab haben wir drei Mails gesendet, jedes Mal keine Antwort bekommen. Und dann kam das Bett aus China. Unser Dackel hat gleich mal das Innenleben rausgeholt!
Reply from MrFluffyFriend™Jan 23, 2023
Hallo! Es tut uns sehr leid zu wissen, dass Sie mit unserem Produkt unzufrieden sind. Sie können uns per E-Mail unter [email protected] kontaktieren, damit wir gemeinsam nach einer Lösung suchen können. Freue mich von Dir zu hören!
Clive W.
Our Australian Shepherd who is smaller than a Labrador does not have the space that appears to be indicated in the advertisement photographs which have a large dog with acres of space to roll around on
Reply from MrFluffyFriend™Jan 20, 2023
Hello Clive. We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
