Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
Showing 1,114 reviews with 4 stars · Clear filters
customer
Missing half my order emailed the company and they responded the next morning. They sent the other half of the order within a little over a week.
Reply from MrFluffyFriend™Feb 6, 2023
Hi there! We are happy to know you and your pet had a positive experience at MrFluffyfriend. Looking forward to seeing you again soon! 🐾️
Timothy M.
The only thing keeping me from giving a 5 star is the amount of time it took to ship. It took well over 2 weeks. Other than that, our dog loves her new bed. I will say, I'm glad I went with the XL bed, she's a 30lb Beagle.
Reply from MrFluffyFriend™Feb 6, 2023
Hi Timothy! Nothing makes us happier than knowing your pets love the beds. We apologize for the long delay though. We try to constantly improve our products and services with helpful feedback like yours. Thank you so much for the feedback! 🐾️
Janet B.
The beds are as advertised but then large size is a little too small for a 45 pound dog-will need an extra large size. Our Jack Russell thinks it is fine for him.
Reply from MrFluffyFriend™Feb 6, 2023
Hi Janet! Thank you so much for the positive feedback. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you! 🐾️
Kerry
Easy to order. My dog loves the bed, does help to reduce his anxiety. The bed was smaller than expected and sid take a while to arrive.i have washed the bed a couple of times and its still nice and fluffy
Reply from MrFluffyFriend™Feb 6, 2023
Hi Kerry! Nothing makes us happier than knowing that your pet loves our bed. We apologize for the long delay though. We try to constantly improve our products and services with helpful feedback like yours. Thank you so much for the feedback. 🐾️
Carole B.
Very happy with product
Reply from MrFluffyFriend™Feb 6, 2023
Hi Carole! Thanl you so much for the positive feedback. We only want what's best for your beloved pet. 🐾️
R E B.
Took a while to arrive but very pleased with quality and appearance.
Reply from MrFluffyFriend™Feb 6, 2023
Hi there! Nothing makes us happier than knowing your pets love the beds. We apologize for the long delay though. We try to constantly improve our products and services with helpful feedback like yours. Thank you so much for the feedback! 🐾️
Georgia K.
Overall the staff is helpful but it took two weeks to receive.
Reply from MrFluffyFriend™Feb 6, 2023
Hi Georgia! We apologize for the long delay though. We try to constantly improve our products and services with helpful feedback like yours. Thank you so much for the feedback! 🐾️
Lynne B.
Great customer service when I was waiting for my delivery. Very helpful in locating my parcel when the original tracking number wasn’t working. Unfortunately my dog has avoided the bed so far and views it with suspicion! I’m hoping she will eventually try it out!
Reply from MrFluffyFriend™Feb 6, 2023
Hi Lynne! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected]. 🐾️
