Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
Showing 1,114 reviews with 4 stars · Clear filters
Doctor N.
Easy to buy on line etc and when it did arrive seems like a well made product but by today’s standards shipping was most definitely by the slow boat. It took 5 minutes to purchase but 16 days to arrive.
Reply from MrFluffyFriend™Feb 6, 2023
Hi there! Thank you so much for your feedback. It means a lot to us here at MrFluffyFriend🐾️
Cory W.
Products are awesome! I would have given them 5 stars but their customer service is severely lacking. You can only reach by email and it takes about 10 days to get a response. There is no way to cancel a double shipment or order, you have to wait until you receive the product. There delivery time is more like 15 a 20 days not 5 - 7 days as indicated on the site. I don’t believe I’ll order anything else from due to their lack of meeting timelines for support or delivery.
Reply from MrFluffyFriend™Jan 28, 2023
Hi Cory! Thank you so much for your positive feedback. Nothing makes us happier than knowing that you are satisfied with our product. We apologize for the long delay though. We try to constantly improve our products and services with helpful feedback like yours.🐾️
kelli S.
Our dog absolutely loves this bed! I'm taking away 1 star because they vacuum seal the bed and it comes out kind of wonky and never really recovers fully. We bought a second bed when the first one got old. Will buy again!
Reply from MrFluffyFriend™Jan 28, 2023
Hi Kelli! Thank you so much for your positive feedback. Nothing makes us happier than knowing your pets love the beds. We try to constantly improve our products and services with helpful feedback like yours. 🐾️
Wolf
Nach einer Woche Testphase sind wir sehr zufrieden. Das Kissen wirkt in der Werbung größer und voluminöser als es tatsächlich ist. Daher eher die größere Variante wählen! Wegen der langen Lieferzeit als spontanes Geschenk eher ungeeignet.
Reply from MrFluffyFriend™Jan 28, 2023
Hi! Nichts macht uns glücklicher, als zu wissen, dass Sie unser Produkt lieben. Sie können uns per E-Mail unter mrfluffyfriend.com kontaktieren, damit wir gemeinsam nach einer Lösung suchen können. Freue mich von Dir zu hören!
Paul T.
The dog bed is exactly as hoped; it looks great, and our two dogs have enjoyed their turns sleeping in it; so no problem there. It did take longer than it should to receive the dog bed, something caused by a combination of it shipping late (due to demand?) and a ridiculous routing of the package by the USPS. This 1st class package was in transit for weeks, even passing through 2 cities (Chicago and Rochester NY) twice. Customer service at My Fluffy Friend was good in responding to my several inquiries, but, for whatever reason, the shipping method was ridiculously lacking. So, if you’re not in a big rush to get your dog bed, this could be the item for you (and your dogs).
Reply from MrFluffyFriend™Jan 28, 2023
Hi Paul! Nothing makes us happier than knowing your pets love the beds. We apologize for the long delay though. We try to constantly improve our products and services with helpful feedback like yours. Thank you so much for the feedback! 🐾️
Chacha
Everything was as stated except for delivery. Took way to long but when I contacted them I received it soon after.
Reply from MrFluffyFriend™Jan 28, 2023
Hi Chacha! We apologize for the long delay though. We try to constantly improve our products and services with helpful feedback like yours. Thank you so much for the feedback! 🐾️
Ann
Second bed bought as the cat kept pinching the dogs. This one although still as fluffy, has one side taller than the other so it kind of leans- one side is too tall for our dog to put her head on.
Reply from MrFluffyFriend™Jan 28, 2023
Hi Ann! Thank you so much for your feedback. It means a lot to us here at MrFluffyFriend. 🐾️
Barbara S.
Company could let folks know when there are shipping delays. XL bed could be bigger. I have a German Shepherd that is large and bed could be bigger. Hiowever Baron, my dog, likes it and that's what matters.
Reply from MrFluffyFriend™Jan 28, 2023
Hi Barbara! Nothing makes us happier than knowing that your pet loves the bed. Thank you so much for the positive feedback! 🐾️
