Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
Showing 921 reviews with 3 stars · Clear filters
Carol H.
Our dog loved the dog bed but ripped it opened within days. Do you have a sturdier on that is more dog proof
Reply from MrFluffyFriend™Jan 20, 2023
Hello Carol. We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Roger H.
Bought three of them for our dogs. Dogs won't even get in them, but cats love them.
Reply from MrFluffyFriend™Jan 20, 2023
Hello Roger. Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused.
Francis J.
The colour of the bed is gorgeous and the feel, but the middle of the bed is quite flat and not that fluffy, I have tried shaking it up but that doesn’t help, it doesn’t look like it does in the picture sadly.
Reply from MrFluffyFriend™Jan 20, 2023
Hello Francis. I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product.
Suzanne A.
I received wrong size Fluffy bed…ordered XL got Small. Have contacted Customer Service, waiting for response.
Reply from MrFluffyFriend™Jan 20, 2023
Hello Suzanne. We definitely would love to settle this matter with you.
Angela D.
The feel of the bed was great, but it was not very fluffy at all.
Reply from MrFluffyFriend™Jan 20, 2023
Hello Angela. Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused.
Angela O.
The bed is fluffy and comforts my fearful rescue hound as advertised. The color and size ( I ordered the XXL in Apricot) are perfect for my 109 lb hound. However it does not have much padding from the floor. I had expected a memory foam base- or at least a more padded bottom. We put it on his "cot" and there my dog loves it.
Reply from MrFluffyFriend™Jan 20, 2023
Hello Angela. Thank you for pointing out to improve our product in the future. I am sorry to hear that you were dissatisfied with our product.
Fluffy's M.
The fluffy bed is made from weak fabric. Our miniature doodle tore into it within minutes. The stuffing is uneven as well.
Reply from MrFluffyFriend™Feb 11, 2023
Hello! Thank you for sharing your feedback with us. We apologize that we didn't meet your expectations. We want to discuss this with you, so could you please reach out to us at [email protected]. We would like to make things right and hope that you will give us another opportunity to do so.
MartineO
The bed was smaller than expected (ordered XL) and I am not sold on it reducing my dog's anxiety. He likes the bed, but not noticing a change in his behaviors.
Reply from MrFluffyFriend™Feb 11, 2023
Hi Martine! Thank you for sharing your feedback with us. We apologize that we didn't meet your expectations. We want to discuss this with you, so could you please reach out to us at [email protected]. We would like to make things right and hope that you will give us another opportunity to do so.
