Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
Showing 1,114 reviews with 4 stars · Clear filters
Fergus J.
It arrived and once it had fully fluffed up ( It’s vacuum packed) my dog enjoys using the bed…seems to have reduced her night barking too, which was why I purchased the bed …so I’m pretty pleased !
Reply from MrFluffyFriend™Jan 19, 2023
Hi, Fergus. Thank you for your feedback. Getting positive feedback from fur parents we serve is always a joy. Thanks a lot! -Team MrFluffyFriend™
Douglas W.
Had my reservations when ordered to see the delivery timescales 7-21days, I did chase up after a couple of weeks by email & must say a pretty quick response & actually received the dogs bed after 23 days, this was not the companies fault as Evri had received the bed but didn’t deliver for over a week. Our dog loves his new bed
Reply from MrFluffyFriend™Jan 19, 2023
Hello, Douglas. We sincerely apologize for the bad experience in shipping. We are happy that your pet loves the bed. Thanks a lot! -Team MrFluffyFriend™
Jules
Our dog snuggled right down into the bed; though she doesn't stay in it all night. We don't know if she gets too warm, or if it's not that comfortable. The "padding " on the bottom is questionable.
Reply from MrFluffyFriend™Jan 19, 2023
Hi, Jules. Thank you for pointing out to improve our product in the future. I am sorry to hear that you were dissatisfied with our product and service. We try to constantly improve them with helpful feedback like yours. Thank you so much. -Team MrFluffyFriend™
Smith
The bed my cat loves it. It is to small for my dogs would get the xL next time. I have Pete’s thought M would be big enough
Reply from MrFluffyFriend™Jan 19, 2023
Hi, Smith. Amazing! Happy that your pet loves the bed. Please send us an email so our support can guide you on how to get the correct sizing. We will be waiting for your message. Thank you so much. -Team MrFluffyFriend™
Casey
Mrfluffy friend gets 4 stars from me because of the customer service. I ordred the bed on 12/24/22. That was in the middle of the artic freeze. I gave some leway but 2 weeks later I noticed that the bed had not moved. I sent a email asking what was going on. A CS team member responded promptly and the bed was delivered a week later.
Reply from MrFluffyFriend™Jan 19, 2023
Hi, Casey. Glad that you are happy with your customer service experience. Thank you for sharing your insights with us. It's hard to hear that you had a negative experience with shipping. I want to assure you that your feedback does not go unnoticed. Thank you so much. -Team MrFluffyFriend™
Donna H.
Great product! Delivery slow but sure that was due to outsourcing!
Reply from MrFluffyFriend™Jan 19, 2023
Hi, Donna. Glad that you like it. I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our shipping. We are working to fix it so that an incident like this never happens again. -Team MrFluffyFriend™
ALAN JOHN A.
Great bed shame the delivery was so slow
Reply from MrFluffyFriend™Jan 19, 2023
Hi, Alan. Thank you so much for your feedback about our product. It means a lot to us here at MrFluffyFriend. It's hard to hear that you had a negative experience with delivery. We would like to apologize for your negative experience. -Team MrFluffyFriend™
Sara
Everything was great, mostly. It took a long while to get here, but other than that it’s all good. Our dog loves his new beds.
Reply from MrFluffyFriend™Jan 19, 2023
Hi, Sara. Nice! Very glad that your dog loves the product. We would like to apologize for your negative experience with shipping. Thank you so much! -Team MrFluffyFriend™
