Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
Showing 921 reviews with 3 stars · Clear filters
Paul
Premium price for a good product but not premium
Reply from MrFluffyFriend™Feb 13, 2023
Hi Paul! Thank you for sharing your feedback with us. We apologize that we didn't meet your expectations. We want to discuss this with you, so could you please reach out to us at [email protected]. We would like to make things right and hope that you will give us another opportunity to do so.
Carleton R.
I was under the impression they sat higher off the floor. I have a large dog and would prefer him to "step down", instead of having to "get up". Less stress......
Reply from MrFluffyFriend™Feb 13, 2023
Hi Carleton! Thank you for sharing your feedback with us. We apologize that we didn't meet your expectations. We want to discuss this with you, so could you please reach out to us at [email protected]. We would like to make things right and hope that you will give us another opportunity to do so.
Nancy P.
My dog sniffed the bed and has refused to lay on it. It's made from an odd plastic-type material,
Reply from MrFluffyFriend™Feb 13, 2023
Hi Nancy! Thank you for sharing your feedback with us. We apologize that we didn't meet your expectations. We want to discuss this with you, so could you please reach out to us at [email protected]. We would like to make things right and hope that you will give us another opportunity to do so.
Terra S.
I’ve ordered two beds at different times. The first one was small and it was great. There was one spot that the stitching came out even though it was new. I just grabbed my sewing kit and fixed it. The one I just bought for my dog, size large, is not fluffy at all. It’s more like a comforter than a dog bed. I have to put it on top of another bed or my pup won’t use it. I tried to contact the company by filling out their online form twice but I never received a reply.
Reply from MrFluffyFriend™Feb 12, 2023
Hi Terra! Thank you for sharing your feedback with us. We apologize that we didn't meet your expectations. We want to discuss this with you, so could you please reach out to us at [email protected]. We would like to make things right and hope that you will give us another opportunity to do so
Becky M.
I thought the dog bed was too small and should have been described as small not medium size. Also, couldn’t tell which side was up or down. Seemed like it should have had a pillow insert.
Reply from MrFluffyFriend™Feb 12, 2023
Hi Becky! Thank you for sharing your feedback with us. We apologize that we didn't meet your expectations. We want to discuss this with you, so could you please reach out to us at [email protected]. We would like to make things right and hope that you will give us another opportunity to do so
JULIEANNE F.
The product is great my dog loves hers BUT it took 4 weeks to arrive and they don’t tell you that until you place the order. The company needs to change courier companies.
Reply from MrFluffyFriend™Feb 12, 2023
Hi Julienne! Nothing makes us happier than knowing that your pet loves our bed. We apologize that you didn't have the best experience with our shipment. We always strive to set proper expectations and rely on customer feedback to continually improve our products and services. If you have any further concerns, please don't hesitate to contact us at [email protected] hope that you will give us another opportunity to make things right for you
Kay S.
Delivery was a lot slower than I expected and the bed was smaller than I thought but I as going to be
Reply from MrFluffyFriend™Oct 24, 2022
Hello Kay, Thank you so much for your feedback. It means a lot to us here at MrFluffyFriend.
Miss B.
It’s a great bed but I wasn’t happy about the delivery.
Reply from MrFluffyFriend™Oct 24, 2022
Hello Miss Burton, We are sorry to hear about your negative experience. We will take the necessary action to ensure this incident does not repeat itself.
