Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
Showing 921 reviews with 3 stars · Clear filters
Jacqui M.
Flimsy, no real support in the bed and seems poor quality. Our dog doesn't really seem to enjoy lying in it. Central part always seems lumpy.
Reply from MrFluffyFriend™Oct 22, 2022
Hello Jacqui, Thank you for your feedback. We try to constantly improve our products with helpful feedback like yours.
David R.
The delivery time advertised was less than what actually happened 7 days longer and I relied on the advertised delivery time
Reply from MrFluffyFriend™Oct 19, 2022
Hello David, We are sorry to hear about your negative experience. We will take the necessary action to ensure this incident does not repeat itself.
Rick
I ordered this product on Sep 11th, and it did not get delivered until Oct 3rd. It took 22 days to deliver. That is not acceptable. I order an XL bed for my 55lb dog. The bed is too small. If you order one, think about going up a size.
Reply from MrFluffyFriend™Oct 19, 2022
Hello Rick, I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product and service.
p W.
This product was a little disappointing when we actually received it after the picture and description on the web site . I expected the quality to be better .
Reply from MrFluffyFriend™Oct 19, 2022
Hello P Wingfield, Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our product with helpful feedback like yours.
james K.
IT’S A REALLY NICE BED, OUR 4 MONTH OLD LABRADOR LOVES IT. HOWEVER WE THOUGHT WE ORDERED A MEDIUM SIZE, BUT THE ONE WE GOT IS NEARLY TOO SMALL FOR HIM ALREADY. WE CANT CHECK WHAT SIZE WE ORDERED FOR HIM- ARE YOU ABLE TO DO THAT? THANKS JAMES
Reply from MrFluffyFriend™Oct 19, 2022
Hello James, Please contact us at your earliest convenience so we can check your order. You can contact us via email at [email protected].
Frank S.
Took a lot longer than anticipated to arrive. Our dog refuses to use it no matter what “ploy” we attempt. Any suggestions?
Reply from MrFluffyFriend™Oct 19, 2022
Hello Frank, Give it some time. Some of them may need some time to accept the bedding as part of the home. You may use the scent method. Rub your hands over the bed to get your hands all over the bed, You can also use the reward method, where you let your dog find the bed on their own, and as soon as they touch it, feel free to reward them with something they can enjoy.
Deborah W.
I totally LOVE these beds!! My dogs do too. They are so well made and cushy. The colors are true and lovely. I would have given them a FIVE if I had received the correct sizing. I paid extra to get not only the small, but also the next size up. I’m sure all will be resolved and then I can give them the stars they deserve for creating such a fabulous product.
Reply from MrFluffyFriend™Oct 15, 2022
Hello Deborah, Thanks for your review. We try to constantly improve them with helpful feedback like yours.
Neighbourhood W.
The only issue I had was the bed smelled terrible. I’ve washed it 3 times and the smell is still very faint. Disappointing for the amount of money it cost!
Reply from MrFluffyFriend™Oct 15, 2022
Hello Neighbourhood Watch, Thank you for your feedback. I contacted our warehouse immediately and confirmed we don't spray anything on the fabric. This is because of the air-tight plastic packaging exuded its smell under different temperatures while in transit. This smell will go away in just a few days and is harmless to your pet. You may put it outside in an open-air area, under the sun, or use an odor neutralizer spray.
