Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
Showing 4,224 reviews with 5 stars · Clear filters
shirley K.
Nine dogs...they love both of their MrFluffyFriend beds. They cuddle in lumps of dogness on the beds.
Reply from MrFluffyFriend™Sep 24, 2026
Nine dogs, Shirley — that’s quite the fluffy crew! Thank you for your lovely review. It makes us smile to imagine all nine of them cuddling together in their MrFluffyFriend beds. 🐶 We’re so happy they’re enjoying them, and we hope there are many more cosy piles of dogness to come!
Mr David B.
Very quick delivery and my dog took to the bed immediately , he loves it.
Reply from MrFluffyFriend™Sep 24, 2026
Thank you for your great review, David! We’re so pleased to hear that your delivery was quick and that your dog took to his new bed immediately. 🌟 It sounds like he knew exactly where he wanted to settle! We hope he enjoys plenty of comfortable and relaxing moments in his new favourite spot.
Customer
I bought one of the pet beds several months back and it arrived damaged. The company refunded my money which was grand. Anyway a few weeks ago the chief of this company contacted me by email and he apologised for what had happened in the past and said they had a new improved pet bed and asked if they could send me one free of any charges as he wasn’t happy about how things went and my disappointment in the last product. Which I thought was very decent thing to do. The Mr Fluffy friend XXL Anxiety bed arrived and it’s vacuum packed. I opened it out followed their instructions and the bed is absolutely fabulous!!! My both small dogs love it as soon as I got it all fluffed up they were in it. My wee Jack Russell loves it he sleeps in it every night. I got the brown coloured one and it’s a really nice colour it’s so soft and fluffy my JR just disappears in it!!! I can only highly recommend this bed and the company who sell it as their care for a past customer is second to none.They didn’t have to do what they did as several months had past since I had the first one… but the improvements are spectacular it’s just a different bed.The quality is 100% if you want a beautiful looking stress free bed for your dog look no further this must be heaven for my fur babies. I wonder do they make them for humans!!!😃👍👍👍👍👍👍👍 10/10 for workmanship ,quality and customer service.
Reply from MrFluffyFriend™Sep 24, 2026
Thank you so much for this incredible review! We truly appreciate you giving us another opportunity to make things right after your original experience. We’re thrilled to hear that our improved XXL Anxiety Bed exceeded your expectations and that both of your dogs loved it from the moment it was fluffed up. Hearing that your Jack Russell sleeps in it every night, and that you’re so happy with the softness, colour, workmanship and quality, means a great deal to us. 🐾 We’re especially grateful for your kind words about our customer service and for recommending MrFluffyFriend. And who knows… perhaps one day we’ll have to make one for humans too! 😄
Curtis H.
The new bed arrived and Finnigan really likes it! We're still working on getting the fluff fully separated and into the outer ring so he has more support. I'm sure that'll come in time!
Reply from MrFluffyFriend™Sep 22, 2026
Thank you so much for your lovely review, Curtis! We’re delighted to hear that Finnigan really likes his new bed. 🐾 It’s great to hear that you’re already working on getting the filling fully separated and positioned in the outer ring for extra support. With a little time and fluffing, we hope it settles beautifully and becomes Finnigan’s favourite cosy spot!
Kevin
Received my fluffy pillow and was extremely happy.XL size is perfect for my full size Goldendoodle.Material is made of high quality and pillow fluffed up nicely.Raised sides give my pet a comfortable feeling.Highly recommended.
Reply from MrFluffyFriend™Sep 22, 2026
Hi Kevin, Thank you so much for your fantastic review! We’re thrilled to hear that the XL size is a perfect fit for your Goldendoodle and that you’re happy with the quality of the material and how nicely the pillow fluffed up. We’re especially glad that the raised sides give your pet that comfortable, secure feeling. Thank you for your recommendation, and we hope your Goldendoodle enjoys many relaxing moments in their new bed! 💙
Lonnie K.
I originally left my review in 2023 and tried numerous times today to update it on Trustpilot, but the option to edit my review was simply not available, as shown on the website. I have to say—I am absolutely blown away! A few weeks ago, Bob Schneider, CEO & Co-Founder of MrFluffyFriend, personally reached out to me by email to apologize for the poor service I had experienced and offered to send me a brand-new bed, in any size, completely free of charge to make up for my negative experience. Honestly, I couldn't believe it, and I was very skeptical that there would be a catch. But I was completely wrong! The bed was shipped and delivered within just 5 days. What an incredible gesture and follow-through! My dogs absolutely LOVE their new bed, and I am so impressed by the way MrFluffyFriend stood behind their commitment to making things right. I will definitely be returning to MrFluffyFriend for more products in the future. Thank you, Bob, and the entire MrFluffyFriend team, for going above and beyond to turn a negative experience into such a positive one!
Reply from MrFluffyFriend™Sep 22, 2026
Hi Lonnie, Thank you so much for sharing your updated experience. We truly appreciate you taking the time to share what happened and to give us another opportunity to make things right. We’re delighted to hear that Bob was able to personally reach out, that the replacement bed arrived so quickly, and most importantly, that your dogs absolutely love their new bed. 🫶 It means a great deal to know that our efforts made a positive difference and restored your confidence in MrFluffyFriend. Thank you for your kind words about Bob and the entire team, and we look forward to welcoming you back in the future!
Helen C.
First class customer service. Great product.
Reply from MrFluffyFriend™Sep 22, 2026
Thank you so much for your wonderful review, Helen! We’re delighted to hear that you had a first-class experience with our customer service and that you’re also happy with the product. 🙌 We truly appreciate your kind words and support!
Joyce A.
This bed is so easy to maintain and keep clean. The cover completely unzips and washes and dries beautifully. My dog loves this comfortable bed as much as I do.
Reply from MrFluffyFriend™Sep 22, 2026
Thank you so much for your wonderful review, Joyce! We’re happy to hear that you find the bed so easy to maintain and that the cover washes and dries beautifully. 🐾 It’s especially lovely to know that your dog enjoys the comfort of the bed as much as you do! We hope it continues to be a favourite spot for many cosy and relaxing moments.
