Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
Showing 1,114 reviews with 4 stars · Clear filters
Carolyn
My cat loves the bed! My only complaint is that I received a shipping notice quite a few days before it was actually shipped. Once it left its original location, it arrived quite quickly.
Reply from MrFluffyFriend™Jan 20, 2023
Hi, Carolyn. Glad to hear that your cat loves the bed. Thank you for pointing out to improve our delivery services in the future. I want to assure you that your feedback does not go unnoticed. -Team MrFluffyFriend™
Greg W.
My dog is on the cusp of a large. He’s only a Staffordshire terrier. Should increase bed size metrics per dog . But he loves it. Tucks in nicely. Would buy again …
Reply from MrFluffyFriend™Jan 20, 2023
Hi, Greg. Nice! Very glad that your dog still love the product. We are sorry for your negative experience with product sizing. I want to assure you that your feedback does not go unnoticed. Thank you and have a nice day! -Team MrFluffyFriend™
BRIAN S.
SLOW DELIVERY. SMALLER THAN ADVERTISED. DISAPPOINTING FOR THE MONEY.
Reply from MrFluffyFriend™Jan 20, 2023
Hi, Brian. We are very sorry for any inconvenience this may have caused you. We understand where you are coming from, and we are sorry to hear that you are experiencing this issue. We try to constantly improve them with helpful feedback like yours. Thank you and have a nice day! - Team MrFluffyFriend™
Angel B.
It’s pretty sturdy! Tough! But the dogs won’t sleep together😢 I really like it! Have not washed it yet
Reply from MrFluffyFriend™Jan 20, 2023
Hi, Angel. Glad that you like it. I suggest we wait a few more days so your dogs can fully adapt. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you! - Team MrFluffyFriend™
Lynn R.
My fur baby loves her new comfort bed! It wasn’t as thick as I thought it would be, but she has already made it her own.
Reply from MrFluffyFriend™Jan 20, 2023
Hi, Lynn. Nice! Very glad that your pets love the product. We try to constantly improve them with helpful feedback like yours. Thank you and have a nice day! - Team MrFluffyFriend™
NAR
Great product! Well packaged. Know what you are ordering. Returns are paid by the customer. Mybdog loves his bed! Thank you.
Reply from MrFluffyFriend™Jan 20, 2023
Hi, Nar. Thank you for sharing your kind words with us. We look forward to serving you again soon! - Team MrFluffyFriend™
Paulette J.
My pup started pulling at the fluff making it come out in chunks. Wonder if this is normal or if there is anything that can be done to deter this behavior?
Reply from MrFluffyFriend™Jan 20, 2023
Hi, Paulette. We are very sorry for any inconvenience this may have caused you. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you! Thank you and have a nice day! - Team MrFluffyFriend™
Sue
My dogs like the bed and that makes me happy. I do not think much of the company. Your company does not answer emails. No instruction come with the bed, your web site does not list a phone number either. I would not order from this company again.
Reply from MrFluffyFriend™Jan 20, 2023
Hi, Sue. We are very sorry for any inconvenience this may have caused you. We understand where you are coming from, and we are sorry to hear that you are experiencing this issue. We try to constantly improve them with helpful feedback like yours. Thank you and have a nice day! - Team MrFluffyFriend™
