Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
Showing 792 reviews with 2 stars · Clear filters
Su F.
My dog didn't like it. The material feels synthetic. Not worth the price.
Reply from MrFluffyFriend™Jul 4, 2022
Hello Su, thanks for your review. We try to constantly improve our products and services with helpful feedback like yours.
James G.
Took a month to get
Reply from MrFluffyFriend™Jul 4, 2022
Hello James, thanks for your review. We try to constantly improve our products and services with helpful feedback like yours.
customer
Not the biggest size for a medium! I went by your weight chart. My Yorkie is 9 lbs. He barely fits. Big disappointment for the money I paid
Reply from MrFluffyFriend™Jul 4, 2022
Hello, thanks for your review. We try to constantly improve our products and services with helpful feedback like yours.
Michael L.
Took a long time for goods to be dispatched and the courier reference showed as not found. The company eventually responded to my mails and I discovered that the wrong courier was chosen which was eventually put right. Again no tracking information so the company said they would investigate further. The goods did finally arrive with no notification and no further response from the company. Overall a dreadful service and I would not recommend using this company.
Reply from MrFluffyFriend™Jul 4, 2022
Hello Michael, I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product and service. We try to constantly improve our products and services with helpful feedback like yours.
Madeleine H.
The order I passed on May 6th still did not arrive ! 1 month and 11 days is an unaceptable delay !!! Madeleine
Reply from MrFluffyFriend™Jul 4, 2022
Hello Madeleine, thanks for your review. Please send us an email. We will be waiting for your email.
Victoria O.
This is the worst dog bed I have purchased. The fur comes out and makes you dog sneeze. The pillow part comes separate which they do not tell you and this is even worse. If your dog scratches the pillow the a pillow blanket comes off because it is not attached!!!! Worse yet, if you try to return it, it’s on you and good luck in getting your money back!!@!
Reply from MrFluffyFriend™Jul 4, 2022
Hello Victoria, thanks for your review. We try to constantly improve our products and services with helpful feedback like yours.
James G.
Quality product as advertised. Took over two months to get it and there was no mention in the marketing materials to expect such delays. Product arrived three days after complaining through the customer service portal. Hopefully, not a coincidence.
Reply from MrFluffyFriend™Jun 7, 2022
Hello James, Thanks you for sharing your insights with us. It's hard to hear that you had a negative experience. We are working to fix it so that an incident like this never happens again.
Jennifer T.
I otdered my pet bed April 7th and have not received it. According to the tracking, it has not left China and was returned. My credit card was charged and I have not received a refund nor any email regarding the shipment. Any information would be helpful. I understand that it is an international order and may take extra time. I am willing to wait, but the lack of communication from your company is disheartening.
Reply from MrFluffyFriend™Jun 5, 2022
Hello Jennifer, Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please email us at [email protected].
