Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
Showing 921 reviews with 3 stars · Clear filters
Carrie B.
The shipping time is along time to wait
Reply from MrFluffyFriend™Aug 24, 2022
Hello Carrie, We are sorry to hear about your negative experience. We will take the necessary action to ensure this incident does not repeat itself.
Barbara L.
The bed looked great in the pictures with these large dogs lounging around so I was quite taken with the bed as I have a larger dog. My 3 star’s instead of 5 was due to the fact that the bed was not as substantial as it looked. If I had paid the $200+ that was stated to be the regular price, I would have been really upset.
Reply from MrFluffyFriend™Aug 24, 2022
Hello Barbara, thank you for review. We try to constantly improve our products and services with helpful feedback like yours.
Rob S.
Dog bed was smaller than expected - also didn’t look anywhere near as luxurious as pictured. Did email twice - no response from company.
Reply from MrFluffyFriend™Aug 15, 2022
Hello Rob, we have received your emails and responded accordingly. Please check your spam/junk folder, they might have gone straight to these folders. We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Rachel S.
Hello - I really like the bed we received, but the XL seems too small for our dog who is around 50 lb and I would consider a medium sized dog. She can't really spread out in it so isn't using it :(.
Reply from MrFluffyFriend™Aug 15, 2022
Hello Rachel, We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Yolanda O.
I was expending something different , and both are very little, I can not use them and we don’t have a phone so we can return one!!
Reply from MrFluffyFriend™Aug 12, 2022
Hello Yolanda, I want to make sure your concern is addressed. Please contact us at your earliest convenience. You can contact us via email at [email protected].
Heather L.
Much smaller than pictured/anticipated. Buy something that is quite a bit larger than what you desire. I purchased a small one for my dorkie (8#), and she fits better in the larger one which is too small for my JRT (35#).
Reply from MrFluffyFriend™Aug 12, 2022
Hello Heather, I want to make sure your concern is addressed. Please contact us at your earliest convenience. You can contact us via email at [email protected].
Robyn H.
They took a while to arrive but when they did the little 🐕 🥰 it! The bigger dog is away so still hasn’t tried it, but my 50 yr old son has, enjoyed it immensely
Reply from MrFluffyFriend™Aug 10, 2022
Hello Robyn, We are sorry to hear about your negative experience with the shipping delay. We will take the necessary action to ensure this incident does not repeat itself.
Sylvia
The middle was too flimsy not made very good
Reply from MrFluffyFriend™Aug 10, 2022
Hello Sylvia, We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check address your concern. You can contact us via email at [email protected].
