Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
Showing 921 reviews with 3 stars · Clear filters
Liz C.
I ordered a M size for my Westie which is way too small for his 7.5 kg frame. (Even tho it states it should be fine for a 10kg dog) It’s OK for him to snuggle into but not comfy for him to stretch out on. He now returns to the sofa. Nice product.
Reply from MrFluffyFriend™Aug 10, 2022
Hello Liz, We try to constantly improve our products and services with helpful feedback like yours.
Donna
Unfortunately, my dog did not like the fluffy bed. She refuses to use it at all. I think its the fluff on it that she doesn't seem to like. That was disappointing considering the anti stress guarantee that is talked about.
Reply from MrFluffyFriend™Aug 10, 2022
Hello Donna, Our customers’ happiness is our top priority. I want to make sure that this matter is resolved.You can contact us via email at [email protected].
Jose E.
The pillow is not as fluffy as we imagined looking at the online pictures. My wife even reacted that I was coaxed into buying it by the promotional information online.
Reply from MrFluffyFriend™Aug 10, 2022
Hello Jose, We are terribly sorry to know you are unsatisfied with our product. We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can address your concern. You can contact us via email at [email protected].
Max
The order was impossible to track. The cooling matt is so slippery that it keeps moving, and my dogs keep sliding off of it when they try to get on. It has no grip to the floor. The bed was smaller than was explained and I should've got at least one size up for my Pekingese. However my dog tries try to curl up into it. And it is lovely and soft. But I am sure I could have bought the same bed from my local Chinese store around the corner.
Reply from MrFluffyFriend™Aug 10, 2022
Hello Max, thank you for your review. Thank you for sharing your insights with us. It's hard to hear that you had a negative experience. I want to make sure that this matter is resolved.You can contact us via email at [email protected].
Jewels
I was a little disappointed, expected it to have a larger padding for a extra large. Not that comfortable. I will not be purchasing another one
Reply from MrFluffyFriend™Aug 10, 2022
Hello Jewels, I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product. We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can find a solution. You can contact us via email at [email protected].
Jeffrey Z.
Not enough fluff in the bottom of the bed
Reply from MrFluffyFriend™Aug 10, 2022
Hello Jeffrey, I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product. We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can find a solution. You can contact us via email at [email protected].
Laura C.
I sent this bed to an animal shelter. It’s fine but it has no support. It’s most suited to very small dogs that don’t require any padding. And I would not have bought it had I known it would need to be sent back to China. It’s also not worth what is being charged.
Reply from MrFluffyFriend™Aug 10, 2022
Hello Laura, I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product. We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can find a solution. You can contact us via email at [email protected].
Susan D.
Received the dog bed but wasn’t as big as we were led to believe for a Beagle. Quite disappointing.
Reply from MrFluffyFriend™Aug 7, 2022
I am sorry to know about this. We try to constantly improve our products and services with helpful feedback like yours.
