Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
Showing 921 reviews with 3 stars · Clear filters
Anna G.
Because the shipment didn’t arrive soon after I ordered it, I thought it was a scam. However since I have received the dog beds, my dogs are really happy with them. They really are good dog beds.
Reply from MrFluffyFriend™Aug 7, 2022
Thank you so much for taking the time to leave us this amazing review.
kim C.
Hit would be a good idea to provide instructions for the seat covers as we had to go and buy three(as we have two french bulldogs and a pug)new attachments to allow to strap the dogs in.Freight is taking a lot longer than what u estimate?I do understand the delays in shipping due to short staff and the virus.I do love your website photos of FB and Pugs being used for your promotion of your products.Our dogs do love your beds so we decided in buying another.
Reply from MrFluffyFriend™Aug 7, 2022
Hello Kim, we try to constantly improve our products and services with helpful feedback like yours. Thank you so much for your support!
Kathy
I had to wait two weeks for my bed to arrive. It was at a mailing facility for over a week before sent out. I am somewhat disappointed in the thickness of the bed, it looks much more fluffy in the advertisement photos. It fluffed up some after opening the vacuum wrap package, but only about half of what I expected. Our dog enjoys it, but we have not had any thunderstorms since it arrived so can’t verify the calming aspects of the bed yet.
Reply from MrFluffyFriend™Aug 7, 2022
I am sorry to know about this. We try to constantly improve our products and services with helpful feedback like yours. We want to learn more about what happened and how we can make things right.
Kaye B.
The bed eventually arrived and my dog loved it
Reply from MrFluffyFriend™Aug 7, 2022
Thank you so much for your feedback. It means a lot to us here at MrFluffyFriend.
Bill M.
Took a long time to arrive
Reply from MrFluffyFriend™Aug 7, 2022
We are terribly sorry to know you are unsatisfied with our services. Thank you so much, and we look forward to hearing from you!
Sara M.
Our dog HATES car rides. We drove from Boston to Denver last year and she needed lots of medication to settle for the long drives. This year, we purchased Mr.Fluffy and put in her spot in the car. It took her 1/2 of the first day of driving for her to settle down. After each stop, she would jump back into the car and settle into the bed and sleep until the next stop. I confess I was skepticalabout the Mr.Fluffy claims, but our (and Abby's) experience with this bed has me a fan! All that said, I agree with other reviewers-delivery was not easy to track and took a while, and the bed smelled very weird. I had to air it outside for days to get out the chemical smell. And, yes, it is probably overpriced as it is not as well padded as others, like the Costco bed mentioned. Many of the products adveritsed on social media (I found this on FaceBook) are NOT US companies. I have had some really bad experiences with these Chinese operations. Buyer beware. Still, my dog seems happy with the bed for the car.
Reply from MrFluffyFriend™Aug 7, 2022
Hello Sara, Thank you for bringing your experience to our attention. We try to constantly improve our products and services with helpful feedback like yours.
Pat K.
I love your products and so does the dog who received the bed. However, I thought I would never receive it. I was honestly surprised when it finally ended up on my doorstep after about a month or more. But after that experience, I still ordered from you a small blanket for my cold little dog. I ordered in June and am still waiting for it to be delivered. Am I still going to get it? Wonderful products but snail delivery.
Reply from MrFluffyFriend™Aug 7, 2022
We are sorry to hear about your negative experience. We will take the necessary action to ensure this incident does not repeat itself. Please send us an email. We will be waiting for your message.
Judith E.
Very disappointed with the size, I ordered XL and it is too small, my dogs head hangs over the edge, which is why I was buying a new bed
Reply from MrFluffyFriend™Aug 4, 2022
Hello Judith, we want to make sure your concern is addressed. You can contact us via email at [email protected].
