Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
Showing 921 reviews with 3 stars · Clear filters
Kimberly H.
I like this bed but it appears to be thin on the padding. Waiting to how long my dog will be happy with it since he loves cushions.
Reply from MrFluffyFriend™Aug 2, 2022
Hello Kimberly, we appreciate you taking the time to write us a review. When you receive your item, it may take a while for them to reach its full size and fluffy status. If you need further assistance, you can contact us via email at [email protected].
Julia D.
Sorry but it's like someone put the wrong amount of stuffing into this XL bed. Disappointed in how little filling especially in the middle. Such a shame as otherwise it would have been lovely
Reply from MrFluffyFriend™Aug 2, 2022
Hello Julia, Thank you for sharing your insights with us. We try to constantly improve our products and services with helpful feedback like yours.
John W.
The delivery took far to long. It took one month to arrive your service is very bad. I will not buy from you again. Plus the product was made in China which I adhor.
Reply from MrFluffyFriend™Aug 2, 2022
Hello John, we are sorry to hear about your negative experience with the transit time. We will take the necessary action to ensure this incident does not repeat itself. We try to constantly improve our products and services with helpful feedback like yours.
Linda
I’m only giving this the three stars because the circle in the middle did not have any padding. The dog bed was nice and fluffy and looked very comfortable. But when I put my hand on the flat part in the middle there was no padding in it. I guess I thought there would be a base of fairly good padding under all of it.
Reply from MrFluffyFriend™Aug 2, 2022
Hello Linda, I am terribly sorry you are not fully satisfied with the bed quality. We try to constantly improve our products and services with helpful feedback like yours.
N&S
He refused to get in it, starting throwing it around, so took it away. Will bring out again when the temps outside aren’t in the high 90’s.
Reply from MrFluffyFriend™Jul 31, 2022
Hello Nan, Thanks for your review.Give it some time. Some of them may need some time to accept the bedding as part of the home.
Clare from Q.
It took months for the items to be delivered and I was concerned that I wouldn't get them. However, the staff at Mr. Fuffy Friend checked the progress and let me know how far away they were. I did receive them and my pets do love them. But I would suggest the large dog bed is barely big enough for my medium-sized dog(cocker spaniel), as his head hangs over the edge. Further, the beds are not as well stuffed as they appear in the advertisement. regards Clare from Queensland Australia
Reply from MrFluffyFriend™Jul 31, 2022
Hello Clare, thanks for your review. We try to constantly improve our products and services with helpful feedback like yours.
Lynne R.
very disappointed that I was not informed delivery would not be possible till a much later date. I am still waiting…
Reply from MrFluffyFriend™Jul 31, 2022
Hello Lynne, I want to make sure that this matter is resolved. Please go ahead and reach out us via email. Thank you.
Barbara T.
Got the size you suggested fir his breed. Was too small
Reply from MrFluffyFriend™Jul 31, 2022
Hello Barbara, Thank you for sharing your insights with us. It's hard to hear that you had a negative experience. We are working to fix it so that an incident like this never happens again. We try to constantly improve our products and services with helpful feedback like yours.
