Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
Showing 1,114 reviews with 4 stars · Clear filters
Sharon
Love the bed. Took a long time though.
Reply from MrFluffyFriend™Jan 25, 2023
Hi Sharon! Nothing makes us happier than knowing your pets love the beds. We apologize for the long delay though. We try to constantly improve our products and services with helpful feedback like yours. Thank you so much for the feedback! 🐾️
Jeremy F.
The bed is so comfy, it's the first one there that gets to sleep in it! However, the arrival time was rather longer than anticipated
Reply from MrFluffyFriend™Feb 13, 2023
Hi Jeremy! Nothing makes us happier than knowing that your pet loves our bed. We apologize that you didn't have the best experience with our shipment though. We always strive to set proper expectations and rely on customer feedback to continually improve our products and services. If you have any further concerns, please don't hesitate to contact us at [email protected]. We hope that you will give us another opportunity to make things right for you.
Michelle R.
It's smaller than expected, it took a very long time to get here but our dog loves it!
Reply from MrFluffyFriend™Feb 13, 2023
Hi Michelle! Nothing makes us happier than knowing that your pet loves our bed. We apologize that we didn't meet your expectations though. We want to discuss this with you, so could you please reach out to us at [email protected]. We would like to make things right and hope that you will give us another opportunity to do so
Carol
I purchased the teeth cleaning balls (set of 3) and the hygienic water dispenser for my 2 puppies. The teething balls were an instant hit. The bowl looks good but doesn’t stop dripping water all over the floor after drinking. Dirt and food bits from dogs collects at bottom of the bowl and can’t be seen until cleaned
Reply from MrFluffyFriend™Jan 25, 2023
Hi Carol! Nothing makes us happier than knowing your pets love the beds. We try to constantly improve our products and services with helpful feedback like yours. Thank you so much for the feedback! 🐾️
Ardin C.
I appreciated the company responding to my concerns in a timely fashion. When the bed was delivered, my fur-baby took to it immediately! She is so particular and cautious about everything but she really loves her new bed. I can tell the softness of the fabric comforts her. This is truly a purchase worth its value!
Reply from MrFluffyFriend™Jan 25, 2023
Hi Ardin! Thank you so much for your positive feedback. Nothing makes us happier than knowing that your bed loves our product! 🐾️
Dan
Only issue was the long wait to get the dog bed. My dog loves it and I will be ordering another one. Thanks
Reply from MrFluffyFriend™Jan 25, 2023
Hi Dan! Nothing makes us happier than knowing your pets love the beds. We apologize for the long delay though. We try to constantly improve our products and services with helpful feedback like yours. Thank you so much for the feedback! 🐾️
Louise M.
After initial worries that this company was not bona fide, I contacted their customer services and waited for my order to be delivered. It took a long time but eventually it arrived. A comfy dog bed that looks good too. My whippet lays all over it and now prefers it to the sofa - if you know sight hounds, you know this is the highest compliment!
Reply from MrFluffyFriend™Jan 25, 2023
Hi Louise! Nothing makes us happier than knowing your pets love the beds. We apologize for the long delay though. We try to constantly improve our products and services with helpful feedback like yours. Thank you so much for the feedback! 🐾️
Valerie T.
My pups Love this bed! It took awhile to arrive needed a wash and airing for a strong, odd smell but was worth it for sure. My Colon de Tulear and my Yorkie loved it from first investigation. This may call for at least one more MrFluffyFriend. Thank you!
Reply from MrFluffyFriend™Jan 25, 2023
Hi Valerie! Nothing makes us happier than knowing your pets love the beds. We apologize for the long delay though. We try to constantly improve our products and services with helpful feedback like yours. Thank you so much for the feedback! 🐾️
