M&T BankReviews of mtb.com

Nothing but a runaround. We are doing a loan assumption between my sons. He was approved but they failed to let us know they closed the file. We had to reapply and they denied the 2nd time. They are horrible with communication and have given us nothing but a run around. The original loan was bought out by M&T, I would NEVER recommend!!! Awful.

This is a joke of a bank. Financed an RV through them at the dealership. Paid monthly payment for a few months and then Paid the loan off through their archaic banking portal.(Seriously just a step above smoke signals.....) After a month or so I got a statement saying the payment didn't go through and that I owed fees. It never hit my bank so my bank can't tell me what happened. M&T closed my online access to the account when they said I paid off the loan which I verified through their online banking department. I had online statements only and I am trying to figure out why my pay off didn't go through and get them paid, but they won't talk to me or even send me a payoff statement without knowing what my last payment amount was, which was the payoff amount. I have no Idea what that number was since it never hit my bank account and they have me blocked out of online access! I have spent over an hour on the phone and talked to 4 different people so far and now they say they will have to call me back. So I guess their tactic is to just try to ruin my credit while amassing late fees and interest. This is even after verifying my SSN and all other pertinent information to the loan. All the information they are requiring for me to talk to them they have blocked access to. This has to be illegal. A hot poker to they eye would be better than dealing with these people. Run away. I fully expect that they will say that this is to protect people yada yada yada, but sending a payoff statement to the address on the account or to the email on the account would be doing the person that has the loan a favor and be alerting them to possible fraudulent activity, not a security risk. Everyone says the same thing, "I can't help you because we have to follow procedure." I do understand the importance of procedures, however when your procedures are offering zero protection and just a blind religion you're employee drones are following so they can keep their jobs instead of using common sense, It's just ridiculous.

This incompetent company acquired our mortgage in early 2025, our home insurance policy and windstorm policies combined went up roughly $450 ANNUALLY. M&T Bank raised our MONTHLY payments $800. Apparently they don't understand what annually means. Also, we have been getting an "other" charge that nobody in this company can explain to the tune of another near $200 a month. Our entire payment has gone up over 30% due to the incompetence of this bank. I get taxes increase, but I dont think they increased $800 a month.

After banking with them for 20 years, they were no help when I needed them. Despite having a great credit rating and continually being called a valued customer.

My experience deserves ZERO stars. As a first-time homebuyer, I was forced to use Corelogic through M&T Bank's program, and it's been disastrous. Just two months into my mortgage, they incorrectly disbursed funds from my escrow account, creating a significant shortage. This error skyrocketed my monthly payment by $653.19, a 28% increase. My mortgage, initially 50% of my income (what M&T needed to approve me), is now an unsustainable 78% because I effectively paid a year of escrow in advance, only for them to mismanage it. Now, I'm forced to pay my entire second year's portion upfront. Money that I could make more money with or at least the current interest rate. Despite their mistake, Corelogic or M&T has offered zero support or communication, leaving me stuck paying a mortgage that jumped from $2,200 to $3,000. My attorney and Corelogic's own data confirmed this was due to their error, not a home reassessment or tax change. Avoid Corelogic and M&T Bank's first-time homebuyer program at all costs.

shady bank with shady practices and tons of fees, horrible customer service and awful banking system

Worst bank ever. Someone tried to cash a check in my name and they flagged it and closed my account and kept my social security check without even telling me. M&T shouldn’t be illegal. This happened to a friend of mine too. Stay far away from them. Please save your friends and family from this horrid ‘bank’ too.

I have banked with M&T for 35 years. Until this week, I had 3 personal accounts and 3 business accounts, one of which was a business credit card. A few weeks ago, I reported my business credit card was lost/stolen and was issued a new one (1st time). Then my business checking and savings accounts were closed without notice. This caused several accounts on autopay to go unpaid. I went into the branch to open new accounts. Today, I tried to use my business credit card and discovered that it was also closed. After 37 minutes on the phone with the call center, I still have no answers. For reference, I do not move large sums of money, I have a credit score in the upper 700s, and none of my credit cards have ever been anywhere near the limit. Avoid M&T.