Muddy Mat®Reviews of muddymats.com

I have not received my order

I already bought 9 mats, they are great, BUT now that I do not have animals and I am still using the mats, Muddy Mat will not stop promotions, messages, emails, I have asked politely to take all communication out...but they still send something every week.....annoying!!!! And this has been going on for years, and I have it in my scam box

They are falsely advertising. The backing is crap and they don't clean your dogs feet that great!!

I visited muddymats.com to consider dog beds. At the site's request, I provided my email and phone number in exchange for advertised “70% off” pricing. However, the resulting “sale” prices were identical to the prices currently offered by Muddy Mats for the same products on Amazon. More disturbing is the reference pricing used to imply a discount. For example, their 40x40” Cloud K-9 dog bed is represented as “regularly” $366. Public 90-day pricing history on Amazon showed the product selling between about $93 and $120. I have screenshots verifying this. If this product was never openly offered and actually sold for $366 for a meaningful period, then representing it as a former or “regular” price is deceptive and possibly illegal. I wrote to Muddy Mats to ask for substantiation of the price, but they never provided it.

They used the worst shipping company ever. It took forever to get my order complete. I had warehouse delays in December but once it shipped by Amazon it arrived in days. The next order was worse, the shipped via ontrac even though we paid for another company shipping. (Which they later refunded) But one package got lost, misrouted and which I had to contact Ontrac to give the contract driver step by step directions to deliver to me. The second package came up missing for a week at Ontrac. It took me reaching out again to get the package marked lost. Then several more days to get muddy mat to replace the order. Then when the unmarked car was seen in my driveway and the driver got out, looked in his trunk but never left the package. He left and came back hours later with it. One driver threw the package at my glass door. Muddy mats needs to stopped cutting corners with delivery of their over priced mats (that left a white mark from the tag on my red floor. ) and contract with a reliable delivery service.

I have been waiting for WEEKS and they keep giving me different delivery times. I am STILL WAITING MUDDY MAT! This was for my 91 yes 91 YEARS YOUNG mother's home & you keep failing her. How many others have you done this to that are elderly? I do not like people taking advantage of the elderly. You all should be in agreement with me. It was suppose to be here last Tuesday, and then failed to send it on the time they told me. I can understand delays. But 4 different times? C'mon!! It was then suppose to last Saturday, and then Sunday. Then Monday. All the deliveries have come already for the day in my area. STILL WAITING. I EVEN PAID EXTRA FOR SPEEDY SHIPPING! IF they can do this to a kind lovely 91 year young elderly widow, with a huge heart for animals, they could do this to your mother or family member. How would you honestly feel if they did this to yours?

My mat doesn’t lie without the underneath part of the mat showing. You can see the mat bottom showing through.

I placed my order on March 8th and per the website could expect my delivery by March 13. I even paid for the more expensive shipping (FedEx Express). Per tracking, as of March 14, my order is still in California. I live in Georgia. Will update my review once the product actually arrives and I will post a separate review about the product.