Muddy Mat®Reviews of muddymats.com

picked up wet dog feet ok until it was washed. now doesn't pick up even the cat's wet paws even though walks over it. won't buy again

It doesn’t do what it advertised as!! It doesn’t grab the dirt, wetness or any other weather elements. The rugs also are not as thick weaved as shown in pictures!

I think this company is a scam, and may be impersonating a legit company's business. I thought I'd done my due diligence in coming to Trust Pilot before placing my order, but was I mislead by a .co vs a .com? It is now 3.5 weeks since I placed my order, being promised very quick delivery of my dog door mats. No tracking, no indication anything has been sent. In fact (bad indicator!), my inquiry to customer support resulted in a reply that in part warned (paraphrasing) that should I inquire again I'd lose my place in the queue. A bit suspect, and sent my radar up. I waited several more days before writing again, and got the same form letter, always assuring me that they were working on getting my order out to me. This does not sound like the glowing customer service of the company I came here and thought I was reading about before I ordered. Prove me wrong, and I'll upgrade my rating. But, when your reply ends with a warning about asking twice about my missing product you are a SCAM.

Husband placed order Dec 14, 2025. Received confirmation but never got a shipping email. Tried emailing them but no response so I called. First time I called they checked all the items I had in my order and all were in stock so they said they would expedite my order and I would receive email within 24-48 hours when it shipped. Waited 3 more days and nothing so I called again. They again said they would expedite my order. Again nothing. It was Dec 1,2026 and I decided enough is enough and called again for refund. They were fast to do that. Not a good experience at all.

I have not received part of my order after about 6 weeks. I can not seem to get anyone to respond to give me a time when or if I will receive the rugs. I can not get anyone to refund me either. I would really just like to get the rugs.

We order'd on 12/7, we contacted support twice and still have not heard anything. Its a scam.

Ordered on 12/19/2025 and they charged my card but as of 1/2/2026, the product has not shipped. I am trying to get a refund but have been unable to get in touch with customer service to do so. Update 1/6/2026: requested refund but since they printed the shipping label on 12/23/2025, they requested that I should wait on product. As of today at 4:00pm, no change - nothing but a printed shipping label. Another excuse. I have again requested a full refund to my credit card that they charged on 12/18/2025. Update 1/8/2026: Received full refund.

I ordered several mats on 12/6 with the intention of giving these as Christmas presents. They still haven’t arrived and I’ve tried to contact their customer service through both email and phone without and response. I have finally contacted PayPal for a refund. Beware of extremely poor customer service and slow (if any) shipping.