Great
Based on 4,420 reviews
Muddy Mat®4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Transform Your Home with Muddy Mat – Stop Muddy Paw Prints at the DoorTired of endless scrubbing? Muddy Mat keeps your home spotlessly clean, effortlessly.Our premium anti mud mats are engineered for pet owners who love their dogs and a pristine home. Advanced microfiber technology instantly absorbs dirt, moisture, and debris before paw prints reach your floors.Ultra absorbent fibers capture up to 5x their weight in water and mud, while non-slip backing ensures safety. Perfect for rainy walks or muddy gardens.Machine washable, quick drying, and built to last years. Join thousands of happy homes.More time with your pet, zero time scrubbing. Start living clean today!
Muddy Mat® (muddymats.com) has 4,420 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
Showing 573 reviews with 1 star · Clear filters
Sandi B.
After 1 washing,
Reply from Muddy Mat®Aug 5, 2025
Thank you for bringing this to our attention, Sandi! We've sent a request for your contact info and order details so we can look into it.
Michael K.
I bought a muddy Matt and the backing fell apart. I emailed the company sent pictures and showed the tag gave my email address and I keep getting they need a tracking number which I don’t have. Very disappointing that they don’t believe a 72 year old lady that the rug was bad and won’t stand behind there product. I don’t remember when I bought the rug maybe a year ago
Reply from Muddy Mat®Jul 29, 2025
Hi Michael, we’re sorry to hear about your experience and appreciate you bringing this to our attention. We’ve sent a request for your contact information and order details so we can look into this further.
Madeleine T.
Buyer beware. I am currently 6 emails in to trying to recoup my money as I paid for the promotional 3-for-2 mats and a 'free' Rubber Scrubber... 2 mats now promised and 'half price handling fee" of $5 for the scrubber. Misleading marketing to say the least.
Reply from Muddy Mat®Jul 19, 2025
Hi Madeleine, we’re sorry to hear about your experience. We’ve sent a request for your contact information and order details so we can look into this. Thank you for bringing it to our attention.
Adelle D.
Customer service is bad
Reply from Muddy Mat®Jul 7, 2025
Hi Adelle, we’re sorry to hear about your experience. We’ve sent a request for your contact information and order details so we can look into this and assist you further.
Charlene B.
Once my order was placed, it came up and said that I had a free prize, some rubber gloves, so I thought why not. It gave off temu vibes. When I checked out, there was 9.99 fee added on, seems a bit dodgy to me. On top of that, the website didnt ask to confirm my address, an my PayPal address hadn't been updated. So they are sending it to the wrong address. I have sent them a few emails requesting they cancel part my order. They have offered a voucher, but I have declined. Additionally I was told that my order had been put on hold, but I just got a notification from aus post that they are preparing my parcel, with the wrong address..... I've tried to redirect it on aus post..
Reply from Muddy Mat®Jul 6, 2025
Thanks for your feedback, Charlene. We're sorry to hear about the confusion. We've sent a request for your contact information and order details so we can look into this further and help resolve it as quickly as possible.
Melodie A.
Be very careful when ordering. As I placed my order, the site offered a free gift for answering survey questions. My “gift” was dog scrubber gloves. I don’t own a dog, but thought I’d gift them to my daughter since they were free. After I completed my order, I noticed they had snuck in a $9.99 charge for the free gift. I feel cheated and this makes me feel that the company is dishonest.
Reply from Muddy Mat®Jul 5, 2025
Hi Melodie, thanks for sharing your experience, and we're really sorry to hear about the confusion. We've sent a request for your contact information and order details so we can look into this further and make things right. We appreciate your feedback and the chance to resolve this.
MK
UPDATE: The company will not cancel my order and will not own up to their scammy bait-and-switch charges. They have replied with two different form-letter emails, extolling the virtues of their products and offering coupons toward future purchases. I am initiating a chargeback through my credit card company. Odd that the positive reviews are from people with no other reviews on their accounts. ORIGINAL COMPLAINT: I own a Muddy Mat and really like it. Seeing the B2G1 ads on TV, we decided to purchase a few more. All was fine, my total showed the total for mats + free mat + the shipping option I chose. However, after clicking "pay", suddenly, the total was over $70 MORE than shown, with added fees, $49 for nonstick corners, and more expensive shipping than I'd chosen. I emailed the company requesting my order be canceled and also contacted my credit card company in case I need to initiate a chargeback. BUYER BEWARE: When ordering, they have numerous pop-ups pushing you to buy more items, with the "no thanks" button being obscured...and your order total is changed once you press the "pay" button. This is little more than a scam. I will update if they contact me.
mudhustler O.
I ordered 2 mats that were supposed to be delivered 5 days ago. A tracking number was supplied but it has been sitting in limbo for the past week. When I contacted Muddymat they passed the responsibility on to the carrier blaming it on high volume from the "holiday season".... it's June. I asked for a refund if my package was lost but as of now have neither my package or refund. Update 7/2/2025 I have sent several emails now asking for a refund. I have been offered discounts, coupons, ect... everything but a refund. I just want my money back for a product that I never received.
Reply from Muddy Mat®Jun 30, 2025
We appreciate your patience and value your feedback. We have sent a request for your contact information and order details to look into this
