MuselyReviews of musely.com

Reply from MuselySep 16, 2025

We’re truly sorry to hear that your experience didn’t meet expectations. We take all feedback seriously and are committed to improving wherever we can. We’d really appreciate the opportunity to understand what went wrong and how we can make things right.We kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further! :)

Reply from MuselySep 16, 2025

Thank you for sharing your feedback! We are so sorry to hear that you have not yet achieved your desired results with your treatment. Please kindly note that results can commonly take 6-8 weeks, and we recommend completing your eNurse checkups, as this program is designed to guide you through your treatment, track progress, and provide recommendations! If you haven’t seen improvements or have specific concerns, we encourage you to consult with your designated doctor for personalized advice. Additionally, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further!

Reply from MuselySep 15, 2025

Thank you for sharing your concerns! We are very sorry to hear about your experience and understand how concerning side effects can be. We recommend consulting your designated doctor, as they can determine whether what you are experiencing is an expected side effect or an allergic reaction. Please kindly note that results can commonly take 6-8 weeks, and we recommend completing your eNurse checkups, as this program is designed to guide you through your treatment, track progress, and provide recommendations! Once you’ve spoken with your doctor, please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support , reference #Trustpilot, and we’ll be happy to assist with any necessary follow-up actions. Thank you so much and we look forward to having the opportunity to assist you further!

Reply from MuselySep 15, 2025

We appreciate you taking the time to share your experience and are glad to hear that you have been seeing results because of your Musely treatments. We are sorry to hear about the frustration you faced when trying to adjust your delivery. That’s not the kind of experience we aim to provide, and we understand how that could leave a negative impression. Your feedback is incredibly valuable, and we’ll be sharing it with our Support Team to help improve. If you’d be open to it, we’d love the chance to make things right, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further!

Reply from MuselySep 15, 2025

Thank you for sharing your feedback! We are so sorry to hear that you have not yet achieved your desired results with your treatment. Please kindly note that results can commonly take 6-8 weeks, and we recommend completing your eNurse checkups, as this program is designed to guide you through your treatment, track progress, and provide recommendations! We encourage you to consult with your designated doctor for personalized advice. Additionally, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further!

Reply from MuselySep 12, 2025

We're sorry to hear you had a negative experience with the app! While we do our best to moderate all comments to ensure discussions are kept polite and helpful, some may unfortunately slip through the cracks. However, patients can always let us know if anything is missed, that way we can resolve any troubles as soon as possible.

Reply from MuselySep 11, 2025

We are truly sorry to hear about the difficulties you’ve experienced with cancelling your order. We understand how frustrating this must be and sincerely apologize for the inconvenience this has caused. Our goal is to make the process as smooth as possible, and we’d like to help resolve this for you. We want you to know that your concerns are important to us and we are taking them seriously. Since TrustPilot hides personal contact information, we are unable to reach out to you directly. We kindly ask that you follow up with the Support Team at musely.com/gethelp to help assist you further.

Reply from MuselySep 11, 2025

We are sorry to hear about your experience and truly appreciate you sharing your concerns. We understand how important full transparency is when starting any treatment. Our intention is never to mislead—detailed information about treatment result expectations and sun care is included in your treatment plan outlined by your designated doctor, but we understand this can sometimes be overwhelming. We’re sorry if this wasn’t clear from the start. Maintaining your results is also an important aspect, once your results are achieved, as melasma is a chronic condition that requires ongoing treatment. We apologize that this was not clear. We also apologize for the difficulties you faced with canceling your subscription. Your feedback is important and we truly take your concerns seriously. Since TrustPilot hides personal contact information, we're unable to reach out to you directly. We kindly ask that you reach out to our Support Team at musely.com/gethelp for assistance to make this right. We thank you so much for your understanding and patience during this time and we look forward to assisting you.