MuukalOpticalReviews of muukal.com

I ordered two pairs of glasses as there was a voucher. They eventually turned up, and it turned out I had put ab impossible prescription in. Most online prescriptions will flag this up, muukal did not. They did however email to query the colour of the lenses which I answered. I completely understand this is my fault, but surely this could have been flagged? They offer me a replacement of one pair, and I accept. They break after about 4 wears. I email in and they offer a voucher that doesn't even cover half. They also never replied to the first message I sent. Whereas firmoo have always had amazing customer service.

well i have left messages and have got no response the frames i picked were to small for trifocals and know one contact me to let me know they just made them now there is nearly any med i can’t see faces so need to exchange for larger frames so i need a return and pick larger frames i still haven’t heard back from anyone about sending back the glasses this is aug 11 2025 please let me know how to send them back for a refund or exchange order number is 22506657730

I believe if my glasses were not progressive lenses they would have been fine. But with the wire ones (Fresh), I can't get them to sit on my face right. The other pair (Vick), would be fine if the progressive lenses was in correct spot on lenses. Can't wear them. If you have different lenses for each eye, stick with the local eyeglass store.

The glasses seem very delicate and cheap. The bows are not as bright and colorful as expected from your pictures. The lenses seem to be good and the prescription correct. I won’t be ordering again.

I ordered two pairs of glasses and paid for expedited shipping. Based on their website, I should have received the order in about a week. That didn’t happen. After getting no response to my email, I sent a text message. Hours later, I finally got a reply saying one of the pairs was damaged and had to be remade, but it would ship out “the next Monday.” A full week later, I had to message them again because the status still hadn’t changed. They did refund my expedited shipping fee—but the order still took nearly two weeks to arrive, and only one pair of glasses showed up. That pair was unusable, with almost no clear vision area. At that point, I was tired of the entire experience and asked to return everything for a refund. That’s when I was told I needed to send a picture of my prescription via text so they could verify it was entered correctly. I did—it was correct. Then they told me I had to wait until the second pair arrived before they could resolve the issue. When the second pair finally arrived, I was actually surprised—they were of good quality. I let the company know, only to be met with a dismissive response: “The prescription was the same, what did you think the problem was?” I replied that maybe there was a simple human error, because I don’t make glasses and wouldn’t know. Their response? “We don’t intentionally manufacture the wrong glasses.” To be clear—I never said they did anything intentionally. I simply suggested it could’ve been a mistake. Instead of acknowledging that possibility, they told me to “test their prescription and tell them how to make it better.” I already told them what the problem was. Save yourself the time, stress, and frustration. Buy your glasses elsewhere. This company’s attitude is unacceptable and their customer service is beyond reprehensible. Each response is sent with more offensive attitude. Promptly filing a complaint with the Better Business Bureau solely because of the unprofessional manner and negative attitude I have experienced.

Getting a head ache wearing this glasses

I must first of all say that the frames I ordered were exactly the same as shown on the website when they arrived. The glasses themselves also fit perfectly. HOWEVER, the prescription is incorrect even though I sent Muukal a copy of my prescription. I am near-sided, and with the glasses on I am able to see things far away. However, things that are close appear very blurry; I have never experienced this with any of my previous glasses. Therefore, I will now have to spend more money to buy glasses at a local eye glass shop. Thank God I have insurance! Note: I am not 100% sure that Muukal screwed up the prescription. I recently got my eyes tested, so it's possible that the optician did it incorrectly. I guess I'll find out when I purchase new glasses at the local store...

The progressive bi focals are way off. I am unable to see properly with them cant really use them and they were not cheap!