Excellent
Based on 617 reviews
Bee Balm4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
My Bee Balm – Moisturizing Lip Balm with clean ingredients.At My Bee Balm, we believe that everyday lip care should be safe, effective, and a little bit joyful. Our deeply hydrating lip balms are made with simple, trusted ingredients like beeswax, shea butter, and vitamin E to soothe and repair dry, cracked lips naturally.Our customers love us for our long-lasting formula, sensitive-skin friendly blends, and unique seasonal drops. Whether you're building your clean beauty routine or searching for the best lip balm for sensitive lips, My Bee Balm brings comfort and care to your day.With thousands of 5-star reviews, My Bee Balm is known for being one of the most loved and highly-rated lip balm brands online.
Bee Balm (mybeebalmco.com) has 617 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 39 reviews with 1 star · Clear filters
Kelly M.
They are not good lip balm Greasy Not good scent or flavor Very small pots
Reply from Bee BalmOct 27, 2025
Thank you for taking the time to share your thoughts. Our balms are made with natural beeswax and nourishing oils, which give them a rich, buttery texture designed to deeply hydrate dry lips. Scent and flavor preferences can vary, feel free to reach out and we’re happy to help you find a better match.
Rita
I can’t write a review because I didn’t receive it.
Reply from Bee BalmOct 25, 2025
Thank you so much for your message. We’re genuinely sorry to hear your original order didn’t make it to you. The good news is: we’ve already sent out a replacement, and it’s on its way! We know how disappointing it is when a package goes missing, especially when you're excited to try something new. While delivery is handled by the carrier, we're always here to make things right on our end, just like we did here. We want every customer to feel confident shopping with us, knowing that if something goes wrong, we’ll always do our best to fix it. If you ever have questions or need support, our team is only one message away. We’re here to help. 💛
Kariah
I have not gotten my package yet but it says delivered, I did not have this problem the last few times I have ordered my balms.
Reply from Bee BalmOct 25, 2025
Thank you for letting us know. We’re really sorry your package was marked as delivered but didn’t arrive. That’s incredibly frustrating, especially when past orders went smoothly. We’ve already arranged a replacement shipment for you so you don’t have to wait any longer. While these rare delivery issues are out of our hands, we always take responsibility for making things right on our end. Our goal is for every customer to feel cared for and confident when ordering from us and we’re here for you every step of the way. 💛
Sharon
I had to end up using my daughter’s address to finally get my package. I live 10 minutes from her because for some reason you had to send it out to me only 3 different times I believe. Still don’t understand why it couldn’t be delivered to my address.
Reply from Bee BalmOct 14, 2025
Thank you for your feedback. We’re really sorry this delivery turned into such a hassle, as that’s never the experience we want to create. While delivery issues like this are unfortunately outside of our direct control, we’ve passed your case on to the carrier to make sure feedback is taken seriously. Our priority is always to support our customers as best as we can, and we’re really glad we could send out a replacement to your daughter’s address so it finally reached you. We truly hope you’re enjoying the products, and if there’s ever anything else we can help with, we’re always here for you!
Rj
I bought it because it said that it had strawberry flavor and other flavors and there are no flavor in any of them. I am very disappointed actually.
Reply from Bee BalmOct 14, 2025
Thanks so much for your feedback. We’re really sorry to hear that the balms didn’t meet your expectations. They’re made with subtle natural flavor notes from real ingredients, but we completely understand that this may not be what you were expecting. We haven’t seen a message from you about this, but if there’s anything we can help with or recommend, we’re here for you. Your experience matters to us, and we always want you to feel happy with your order.
Michelle H.
my 1st time ever reaching out as a long term and loyal customer , who has spread the word by gifting these randomly all over to people, just to be told there was nothing they could do. I have gotten way better from companies i have patroned way less.
Reply from Bee BalmJul 15, 2025
Thank you so much for your honest feedback. We are truly sorry that your experience left you feeling disappointed, especially as someone who has supported us so generously over time. We have reviewed your order and can confirm that the item you received matches what was selected at checkout. While everything was processed correctly on our end, we understand this still did not meet your expectations. Our team also offered an exchange, which we completely respect you chose not to pursue. Your support over the years means a lot to us, and because of that, we are sending you a small surprise as a gesture of appreciation. Even when things do not go perfectly, we want you to know that your loyalty and care for the brand never go unnoticed. We hope this shows how much we value you and that your experience with us, from product to support, feels just as thoughtful as we intend it to be.
jenniferchaban
They never delivery my stuff but they take the money !!! Being in Canada I have ordered bee balm for a long time , but in the last year or so , everytime I order they say oh we can’t delivery to you so we will refund your purchase , they never refund and they never deliver . They now owe me x2 for blueberry , candy cane , cherry , pina colada , and banana over the last 2 years
Reply from Bee BalmJun 16, 2025
Thank you for your feedback. We’re genuinely sorry to hear this has been frustrating for you. We’ve reviewed your order history and can confirm that two previous orders were fully refunded. One shipment couldn’t be delivered due to a Canada Post strike, which is something unfortunately outside of our control- but we actively tried to get it re-delivered. For another recent order, we shared a proposed solution and are still waiting to hear back from you. We're always ready to help and want to stay in touch to resolve things quickly and smoothly. We're reaching out to you again today with a full overview and new options to get this sorted. It’s really important to us that every customer feels supported and taken care of.
Val
I’ve decided to stop buying your product. I really loved it in the beginning but when you got sneaky and started raising the price more and more, my love for your product diminished. I don’t like being tricked like this. So you’ve lost a long standing customer who is disgusted with your awful selling tactics.
Reply from Bee BalmJun 11, 2025
Thank you for your feedback. We’re really sorry that this left you feeling disappointed. We always aim to be transparent with our pricing, and any changes reflect the rising costs of sourcing high-quality ingredients, sustainable packaging, and reliable fulfillment. Our goal is always to deliver a product that feels thoughtful and worth it. We truly appreciate your past support and your honest input- it helps us grow and do better.
