Jennifer M.
rep was very knew to the company and…
rep was very knew to the company and didn't know alot of answers to the questions I had regarding different pillows

Average
Based on 126 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Most specialty sleep companies sell mattresses and pillows but few provide a definitive experience that enhances the lifestyle of the customer. Blu Sleep sources the finest, healthiest sleep product components from around the world that deliver a personalized pampering experience for our customers and result in a restorative and refreshing night’s sleep.
Blu Sleep (myblusleep.com) has 126 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
Showing 10 reviews with 2 stars · Clear filters
Jennifer M.
rep was very knew to the company and didn't know alot of answers to the questions I had regarding different pillows
Lana
I'm familiar with the product I ordered as my fiance has a Blu Sleep pillow that is several years old now, however trying to order one for myself was frustrating. I reached out to customer service twice to ask a question about the pillow I was interested in purchasing and never received an answer. I then contacted another retailer and was able to have my question answered there. The only reason I ordered directly through the Blu Sleep website instead of the other retailer is because of the 5 year warranty, (only available for purchases directly from Blu Sleep) although, if customer service never answers inquiries I doubt I would be able to follow up on that warranty if I need to! Definitely experiencing some buyer's remorse and I hope I don't have an issue with the pillow I ordered because I may be out of luck if doesn't meet my needs.