MyPrivateProxyReviews of myprivateproxy.net

Their customer service is very very very bad. Actually, they did not know what customers want. I bought a proxy Feb 14 then I open a support ticket to replace this proxy to another region. And they daily email me there support team check this issue and solve soon. What issue actually here? I using other lots of proxy provider and they are good and change proxy over the live chat and here 4 days running they still now changing proxy. Its jokes? Just avoid them.

For some time we used the myprivateproxy service and were generally satisfied with it. Until we noticed that the amounts for proxies that we did not buy and did not use began to be debited from our card. As it turned out, we did not purchase a proxy package, we purchased a subscription, which was not mentioned when we purchased a proxy. We are very upset that we were charged for services that we did not use. And we did not want to purchase a subscription. The subscription terms were not transparent and were not clearly described. We didn't know that it was a subscription and thought we were purchasing a one-time proxy package. We have contacted support several times for a refund. As a response, we received a standard message that the case is being considered by the billing team. After that, the cases were simply closed. We are very upset with this attitude towards customers and hope that the support service will still respond and return the money to us. Update on their answer: We are very sorry if you have the impression that we are abusing Trustpilot to get our way. This is absolutely not the case. We want to share our experience of using the myprivateproxy. And pay attention to the fact that we are getting incomplete replies from the support.Had it been made more clear in the beginning, that your service is a subscription-based one, we would’ve definitely paid attention to it including monitoring email. As we already addressed this issue to you, it is not very obvious that when making a purchase on your service, we automatically subscribe to your services. We are very sorry that you regard the appeal here as an attempt to undermine your reputation.We, as customers, express our frustration with your service. Unfortunately we do not always have access to the email address. I think many of your clients have already encountered this. We are glad to see that you have already taken steps to improve this issue, and would like to address them to other users.We have proof in the form of screenshots (trustpilot does not allow you to attach them here) where you can see the "before" and "after". After our appeal to support, a footnote appeared on the proxy packages stating that this is the cost per month. But it is precisely because of the lack of transparency that we got into such an unpleasant situation. We are always ready for dialogue and we hope that you are ready to consider the opportunity to meet us halfway for the reasons listed above.

Worst proxy provider. I worked with them for few months until I discovered that they were billing me too much, then they refused to refund. Also their service is very poor, proxy are slow. To avoid at all costs, I found a much better provider now with fast proxies and honest billing. Update on their answer: they refunded nothing, I have several Paypal dispute with them. This website should be closed

So I recently left a good review after I had the proxy setup, worked fine, was a good price and was well pitched to me with a nice location. All was happy. Until the actual usage of the proxy started, My intent of use of the proxy was clearly stated before purchase, they advertise their service as "unlimited" which is FALSE advertisment. They cap your usage, no wonder it's cheap. They told me I was using too much which was 6GB. Now today, my proxy has been restricted to 192 kbps which renders the proxy useless as you can barely load chrome with this speed. This is a way of my payments to continue whilst having an unusable proxy. This is quite literally a scam that's going on here. I would advise against this company VERY STRONGLY as they hook you initially at the start but it's not what it seems. AVOID AT ALL COSTS! Using my money and making my proxy useless, nice one myprivateproxy

damage this site, very bad for everything. they steal my money.

Horrible Horrible Support. Billing department is a joke. I used this service for several months, it was OK. Nothing great, they would replace my assigned IPs a few times with short notice. Fine, I can live with that. But once I canceled my subscription I've been getting billed for the past 4 months after that, and worst of all-- BILLED DOUBLE. I've put in a ticket, they made it a priority and fwd to the billing department. One week later, still no updates. I am now calling into my bank to dispute the charges. Very unprofessional. I even emailed for follow up and no reply.

Got a medium prio ticket after cancelling, telling me how to cancel which i alrdy did like a day ago. Then now when im asking for a refund it has taken them over 3 days to just give me 2.5 dollars back... Edit: 4 days and still waiting. Edit #2 took them 2 years to respond to this review lol.

I have paid But there is nothing Show me unpay