NAADAMReviews of naadam.co

Went out of their way to rectify a faulty product. I purchased two pairs of pants that were on sale... final order. When they arrived there was a problem with the sewing on the waist. I contacted Naadam and they worked with me to find a perfect solution to the issue. Quick response and loved their flexibility to make it work.

My first contact admitted they were not the correct level to address my issue and immediately moved me to someone who could. The second contact reached out to me immediately and followed up in a timely manner. Both contacts were professional and kind

BEST COMPANY! BEST PRODUCT! BEST PRICE! I am blown away by Nadaam not just for their incredible clothing but for the way they treated me, one of their customers. I had a very small product issue and expected the usual back and forth you get with most companies. INSTEAD… their team jumped in immediately, solved the problem on the spot, and made the entire process effortless. Meredith was outstanding. The quality of their clothing is by far the best, BY FAR. It is soft, durable, and made to last. Somehow they offer it at a price that feels like a steal for what you are getting compared to the other luxury brands… but… real difference is the people. Every interaction I have had with Nadaam has been warm, professional, and genuinely caring… genuinely! They did not just check a box to fix my issue. They continuously went above and beyond to make sure I was happy and it is rare to find that level of service anymore. I am super grateful and now trust them more than ever to keep providing the best products and bring them to us! Between the product, the price, the quality, and the best customer service I have ever experienced, I am a customer for LIFE! I am on the website every season for new products and new colors…and looking forward to the pop up store in Venice near me!!! Keep creating NADAAM! - Matthew (Los Angeles)

I've been buying from Nadaam for about 4 years and have nothing but great things to say about them. Love their product, everything fits perfectly and true to size (XXL). There was one shirt recently I wanted to return but, was not able, I sent an email to support and they got back to me in a few hours explaining, very nicely and professionally, that it was a final sale item and not eligible for a return. I didn't notice that at first on my receipt so looked again, and yep, it was stated right next to the picture of the item. It was a great deal on the t-shirt so I didn't mind and appreciated them getting back to me so quickly. Customer service is on top of things.

NAADAM is my favorite Cashmere of all times. I like that you treat the Mongolian Peoples with respect by giving them a share of the profits ! There is no Middleman! You take great care of the precious goats too! NAADAM is the finest quality! The representatives respond immediately and resolve my concerns!

Great customer service! Thank you so much:) Cheers, Claire

My experience with the NAADAM team was both pleasant and efficient. Providing answers and solutions to inquiry.

Bought one of the original cashmere sweaters based on New York Times Wirecutter review. Love the sweater! Great weight, great fit, great feel, great price. Went back and ordered two more. Their customer service was also great--went above and beyond on the second order. I'm only sorry they were sold out of so many colors by the time I got around to my second order.