nataliediamonds.comReviews of nataliediamonds.com

Reply from nataliediamonds.comOct 12, 2020

We apologize for the frustration, usually shipping with us is quick and smooth. We apologize for the Delay. Even though we use FedEx's quickest shipping method that usually delivers our packages in 1 - 3 days, occasionally it is unavoidable that there are will be a delay that is out of our control. Please understand we are not FedEx and are not responsible for any delays that occur on their behalf.

Reply from nataliediamonds.comAug 24, 2020

We greatly regret your experience with us here at Natalie Diamonds. There are 100's of five star reviews on our site that are highly positive of us because we deliver what we say and what we promise, and that is, "100% Natural Earth-Created Diamonds". We sell diamonds for large amounts of money, and we know of cases where our satisfied customers had $30,000+ diamond rings of our's professionally appraised, and the results came back absolutely confirming a 100% Natural Earth-created diamond worth even much more than what they paid for it from us! More than a few jewelers today, while honest, lack the expertise, "know-how", and trained eye it requires to discern a real diamond, and their equipment could be outdated and is no longer reliable. Many are fooled or err on the side of caution in saying a diamond is not real because man-made "diamonds" today can look very close to the original earth diamonds and confound many. In your case, we understand that it was explained to you that perhaps one of our suppliers supplied us with a product that was not what it was supposed to be. As you alluded to, but did not make clear, we provided you with a full refund, after not being able to satisfy you, no questions asked! And by the way, our manufacturing facility is in Israel, and this brings down the cost of your ring considerably-whose savings we pass on to you, our valuable customers . All our diamonds are graded by a highly reputable Appraisal company, but they too can make the occasional error. We apologize for your experience, and wish to reemphasize again that all Natalie Diamonds are 100% Natural Earth-created.

Reply from nataliediamonds.comAug 24, 2020

We greatly regret your experience with us here at Natalie Diamonds. There are 100's of five star reviews on our site that are highly positive of us because we deliver what we say and what we promise, and that is, "100% Natural Earth-Created Diamonds". We sell diamonds for large amounts of money, and we know of cases where our satisfied customers had $30,000+ diamond rings of our's professionally appraised, and the results came back absolutely confirming a 100% Natural Earth-created diamond worth even much more than what they paid for it from us! More than a few jewelers today, while honest, lack the expertise, "know-how", and trained eye it requires to discern a real diamond, and their equipment could be outdated and is no longer reliable. Many are fooled or err on the side of caution in saying a diamond is not real because man-made "diamonds" today can look very close to the original earth diamonds and confound many. In your case, please return the ring to us, we will pay for shipping, contact our customer service department for shipping labels, and if we cannot satisfy you totally, we will issue you a 100% refund promptly. Concerning your comment about customs duties, ALL USA orders are completely duty-free, and you should not have had to pay one penny! Our website clearly specifies on the "payment" page that non-USA orders are subject to duties and/or local country taxes, independent of us. We apologize for your experience, and wish to reemphasize again that all Natalie Diamonds are 100% Natural Earth-created.

Reply from nataliediamonds.comAug 13, 2020

We apologize that this is the experience that you had. We have been completely forthright and cooperative with you throughout the entire process. We are completely dedicated to our customers and our products and hate that you received a ring that did not meet either of our standards. We were in constant communication with you and let you decide the way that you wanted to proceed. You were offered a free replacement with a free upgrade. You decided you wanted to proceed with a refund and were issued one immediately. The documented conversations that you are referring to clearly state that there was an error with one of our sources and the issue has since then been rectified. We here at Natalie Diamonds sell completely natural earth mined diamonds. You are welcomed to check out our many positive reviews as confirmation.

Reply from nataliediamonds.comJul 23, 2020

Dear Nazar, Every single diamond we offer is thoroughly examined by our highly trained and certified team of gemologists. We utilize state of the art technology and the newest, most reliable equipment found on the market. All of our rings come with a 45 day no questions asked return policy. Once we received your ring, we administered a refund. We strive for perfection and are dedicated to our product and the services we provide.

Reply from nataliediamonds.comOct 12, 2020

Customer was sent his return labels. The ring will be tested and inspected immediately upon its arrival. More than a few jewelers today, while honest, lack the expertise, "know-how", and trained eye it requires to discern a real diamond, and their equipment could be outdated and is no longer reliable. Many are fooled or err on the side of caution in saying a diamond is not real because man-made "diamonds" today can look very close to the original earth diamonds and confound many.  Therefore, it is important that we verify the claim. We our very dedicated to customer satisfaction and will be working with you to come up with a satisfactory solution to the situation.

Reply from nataliediamonds.comOct 12, 2020

Customer expressed that her ring has tested to contain false diamonds. We take these claims very seriously and immediately sent her return labels so that we can test the diamond and verify her claim. We encourage our customers to test all diamond jewelry that they purchase whether from us or from others. If for any reason there is any issues, we work very closely with each individual customer to come up with a satisfactory solution.