Joe A.
Buyer Beware!!!
Navtool review Buyer Beware!!! 1. I bought a Apple CarPlay product that never worked. 2. The customer service ignored multiple request for support. 3. When I asked for a return authorization within the first 30 days for the defective product the company refused it without a 25% restocking fee for a product that was defective. 4. I bought from the company because they had an A+ better business bureau picture on their website. It turns out it's false advertising since after I had a problem I went to the Better Business Bureau and found out they actually have an F rating. Out right fraud and false advertising. 5. I went through with the Better Business Bureau and my credit card company for a chargeback. It's been almost 2 months and the company lies in the responses so make sure you have written documentation of any time you contact them. This is a real order my order #14090194. (Just so Navtool won’t lie and say its not a real order as noted many times from other customers) Navtool Claimed I had multiple profiles to stop my review. I was found innocent. Even after giving an order # Navtool stated they needed an order #. I told them they did not even read the review since the order # was in the review. Navtool again shut down the review until I proved I was a real customer. No problem! Dealing with them has shown me to have a paper trail for every encounter with them. After I proved the review was real. Navtool puts up my personal info. in a reply they have because I was a customer and tells people to contact me! I have been dealing with this for over five months! Save yourself your time. Even after the company put a well written professional apology below another person from the company who never spells correctly is still putting in claims that I am not a real customer to Trustpilot a month later. This person has some real problems and I feel sorry for them. Learn from my experience and stay far away from this company.
Reply from NavToolApr 6, 2019
Dear Joe We're extremely sorry that you had to face such difficulties, problems in products and customer service is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our Manager Kyle will be reaching out to you personally. We hope to resolve this to your benefit and earn you back as a customer.