NebrooReviews of nebroo.com

I tried the hearing aids for a week and they don't work for me. After a hour hour and half my ears starting itching and when I tried to adjust for more amplication they started squealing. I have tried for 6days to return them on the phone over a hour and never got ans. Also no luck on their web site. Good luck trying to return.

The hearing aids did not work well for me. It was large, tinny, and I experienced a continuous whistling in the left hearing aid. They claim they want to make the return process smooth and easy but it is terrible. First, you can hardly get someone on the phone, then when you do and you say you want to return the item they stall further. They finally gave me a return address in Canada. I confirmed with them because mine was mailed to me from a Miami address. They confirmed that the Canada address they gave me was correct so I register mailed it to the exact address. I had the postal agent also check to see that I wrote as they sent. The package came back saying incomplete address, so I contacted them. They replied that I am to hold on to the package and that they are checking on my refund. I have heard nothing further from them. I got the first pair in May 2026. Then in July they convinced me to try a different pair at no additional cost. Those did not work well for me either and I have been trying to complete this return since July 2026. I sent three followup emails but still no response from them. It seems they have no intention to give me a refund. This is not right.

No one will answer the phone or email. Trying to return these hearing aids with no luck. I’m turning this over to the BBS and attorney General‘s office. You have 10 days to respond before I tell everyone how bad Nebroo is.

UPDATE!! - 1st email- They finally reached out to me after about 2 days, after I emailed them and left my review. After telling them they do not work for my husband and act more like an amplifier again, they wanted my phone # and what time was a good time for them to call. I responded by telling them a phone call wasn't necessary, just wanted to return them so I could get a refund. 2nd email-2 days later, They told me someone would reach out to me. 4days later, This was their 4th email to me. They finally responded and told me their facility to return the product back to was in Canada, and that I was responsible for returning them. I didn't see that on their website when I order them, but it is there. But here's the kicker. The said I could keep them, and "We can offer you a 30% partial refund in the amount of $29.99." I told them I didn't want them, because they are useless to my husband and I just wanted to return them. 5th email- 2 days later- They said it would be 3-12 business days before I could get my refund if I sent them back. But instead they offered this-"We can provide you with a 45% partial refund in the amount of $44.99," and I could still keep them. So after all this time, and figuring it's going to be a pain in the butt to return them for $29.99, I decided to take their offer and just keep the fake"hearing aides." I just checked my acct, and the money is there. My advice is, if you have a great hearing loss, do not order these, because all they do is amplify everything. I even put them in, and there's nothing wrong with my hearing, and I couldn't hear the TV, not 5ft away from me, but I could hear every move my husband was making in the kitchen 15ft away, over what I was trying to hear, not 5 ft away. That's what they do. I will donate them somewhere, maybe they can help someone, but I doubt it. ______________________________________________________________ I ordered these for the hubby. He wanted to try them instead of paying $6Km for a set. But like others he has tried, they mostly amplify everything, like all the others do. Called them after emailing them twice and never got anyone to actually after 54 mins so far, if just keeps repeating the same thing. I guess I'll turn it over to my credit card company, or PayPal, since that is who I used to pay for them thru.

They won’t hold a charge. This is the second set I got. Don’t waste your money on this junk. Almost impossible to get a human kn the phone. I wasted a couple hours trying to talk to someone. They put you on hold from hell!

Nebroo has the absolute worst customer service I have ever seen with any company I have ever dealt with. Been left on hold for an hour or more, with the company never answering the phone, and they have never responded to my emails! The left hearing aid just stopped working after two weeks, and I needed it repaired or replaced. But no response from Nebroo!! Terrible to rip off older people who need to hear and living on a fixed income!

Tried it for one day and was not satisfied. Been trying to return it and keep getting a response that they are evaluating my concerns. This has been going on for over a month and still trying to obtain return instructions. I have been clear since the first email that i would like to return it the day after it arrived. Called the support line and after 1 hour was disconnected with a message that an internal error occurred.

Amplifiers do not working for me!!! Won't stay in my ears, can't get sound adjusted. Buzzing when I put them in! Extremely frustrating!! Initially I got a response to my email requesting a refund & info on how to return! They asked for my phone number which I sent. This started on August 28th, I still haven't received a call and I'm put on hold forever when I call them. My order was over $900!! I even asked in my continuing unanswered emails if there was a behind the ear product? September 21st still can't hear & no response! Refunds ate a lie. Scam company! STAY AWAY!!!!!