NeuroReviews of neurogum.com

Reply from NeuroAug 19, 2025

Hi Michael, Thanks for sharing your thoughts! We created our products to be a clean, effective boost you can take anywhere, and lots of people love them as an alternative to coffee. That said, we know the effects can vary from person to person depending on many factors. We’ve sent a request for your order details and if you can reply there or email us at [email protected], we'd be happy to look into this further and help out. -Frances

Reply from NeuroAug 14, 2025

Hi James, Thanks for letting us know about your experience and we’re sorry it didn’t meet your expectations. We’d like to take a closer look and help make this right. Please send us an email at [email protected] or respond to the information request we sent via Trustpilot so we can locate your order and assist you directly. We look forward to hearing from you! -Frances

Reply from NeuroAug 13, 2025

Hi Tom, We’re sorry to hear you had such a rough time navigating the site. That’s not how we want things to go, especially when you just want to pick up your favorite Neuro product. We appreciate you pointing out the issues with offers, checkout flow, and product availability, and we’ll be sharing this with our team so we can make things smoother. We’ve sent a request for your information so we can help place an order for you if it hasn’t gone through yet. You can also email us at [email protected] if you haven’t sent your details. We’d be happy to make sure you get what you need without any extra hassle. We look forward to hearing from you! -Frances

Reply from NeuroAug 11, 2025

Hi Theresa, We’re really sorry for the experience you had and completely understand how important it is to know exactly what’s in a product, especially when it affects your health. Our Extra Strength Energy & Focus Gum does have a small amount of sucralose, and we see how that should’ve been clearer on the product page. We’ve shared your feedback with our team so we can work on making the ingredients list more visible, as we’re always looking for ways to improve. Over the years, we’ve tested more than 20 different sweetener options, but found that a tiny amount of sucralose (derived from natural sucrose) gave the most consistent taste, without affecting insulin levels, calories, or safety. Still, we know everyone’s needs and preferences are different, which is why we also offer a sucralose-free Energy & Focus Mint at Whole Foods. As for your orders, we’ve gone ahead and waived the handling fee and processed a full refund back to your original payment method. You should see it reflected shortly. We appreciate you bringing this to our attention so we can improve how we communicate our ingredients and help customers make the best choice for themselves. -Frances

Reply from NeuroAug 8, 2025

Hi there! Thanks for giving our product a try. We’re sorry to hear it didn’t do the trick for you. Everyone’s body responds a little differently, and while some folks feel the effects right away, we understand it’s not the same for everyone. We totally get wanting a non-medication option, and we wish this one had hit the mark for you. If you'd be open to it, we’d love to take a closer look at your order and help make things right. You can reply to the info request we sent here on Trustpilot, or email us at [email protected]. -Frances

Reply from NeuroAug 4, 2025

Hello Sandra, Thanks for sharing your feedback. We understand how this could be frustrating, and we’d like to help get it sorted. We’re happy you’re enjoying the gum, and we want your delivery and support experience to be just as good. Please reply to the info request we sent on Trustpilot or email us at [email protected] so we can look into this and work on a quick resolution. - Frances

Reply from NeuroJul 22, 2025

Hello Ryan, We’re sorry to hear this and we appreciate you giving our product a try even if it didn’t hit the mark for you or your friend. Taste is definitely subjective, and we totally get that it might not be for everyone especially if you have a more sensitive palate. We’ve worked hard to balance functionality with flavor, but we know that not every flavor works for every person. If you're open to it, we'd love to look into your order and see how we can make this right. Feel free to reply to the info request we sent on Trustpilot or email us directly at [email protected]. -Frances

Reply from NeuroJul 22, 2025

Hi Rhonda, We’re really sorry you feel this way, and we completely understand why you’d be upset if the product didn’t meet your expectations. That said, we want to assure you that this isn’t a scam. Our products, like the Energy & Focus Gum, are made with carefully selected ingredients like natural caffeine, L-theanine, and vitamins B6 and B12 and while many customers feel a boost, it may not work the same for everyone due to factors like tolerance, body chemistry, and even timing of use. We’d love the chance to take a closer look at your order and try to make this right. If you're open to it, please reply to the info request we sent on Trustpilot or reach out to us at [email protected]. We're here to help. -Frances