New American JacketsReviews of newamericanjackets.com

I placed order 93246 for the Men's Shearling Brown Sheepskin Leather Coat on November 24, 2022 and paid extra for expedited shipping. I've been getting the run around from sales rep "Tina Elizabeth". Just like past users I was told there was a quality issue found, that the order had to be remade, and it would only take a couple more days. That was on Dec 13, 2022. When I log onto their site to check my order status, it has never changed from "Processing" since they took payment. It's now January 3, 2023 and I again asked for a full refund, including the expedited shipping charges. I'll update this review with more information in the future. ------------------------------------------------------------ Edited 1/17/2023 to provide update 2 weeks since last update... Still no email from customer service. Still no phone calls from customer service. Still no coat.

Order #70317 - Do not purchase from this company , and don’t be mislead by the name New American Jackets. There is nothing American about this company which I’ll get to also. I purchased the Jon Hamm jacket that was supposed to be delivered in 10 days. It never arrived. After about a month I inquired and they apologized and said it was discontinued. They offered me my money back and asked for a good rating after I gave them a 1 star. So basically I was supposed to give them a good rating for using my money for a month and giving me nothing. I pointed that out. They offered me a free jacket – and that sounds pretty good right? Every jacket I wanted they didn’t have in stock so I ordered a jacket - the Anne Leighton in Between jacket for my wife. I upped the rating to show that I was sensitive to the fact that they were trying to work with me. I got rid of all the negative yet accurate accounts of my experience after they refunded me my money. When my wife’s jacket finally got here it wasn’t even close to the picture. It was supposed to be a grayish jacket named after some actress. Instead they sent me this jacket that was far too large, wasn’t even the same design, had a belt where there wasn’t supposed to be one, the lapels we’re wrong and it was a hideous pink, not camel or gray color. I immediately wrote them and told them to give me a return label - the jacket was wrong and it embarrassed both me for giving such a hideous gift and my wife. I asked them to Send me the right jacket. They apologized once again and said they’d find out what happened at their supplier in Pakistan. (Remember that “American Jacket” name? Doesn’t really apply.) Well they never got back to me or sent me a return label. This ugly thing is going to the Goodwill or something. So that was my experience. My advice is don’t waste your time with this company. Now remember where I mentioned that this company isn’t American? It’s pretty easy to prove - not only do they get all their stuff from Pakistan, but on their website is a trip. Underneath the names of their staff they write, “Fluent in English.” Now, if this place was in Eugene, Oregon like they could claim, you would damn well expected their employees to speak English, especially with names like Steven Matthews or Tina. And as an experiment just try to call them. They are polite in their correspondence, but either they are extremely disorganized or have no control over anything. But they can only apologize so much and it gets old.

I ordered two jackets from this company back in the beginning of December. I received my first jacket in late December. The first jacket's embroidery was a bright, matte red finish and the stitching was clean. I had to write and remind them I was supposed to receive two of the same jacket. It took over a month and me following up a second time to receive the second jacket. I received my second jacket about a week ago. This second jacket's embroidery has a dark red (almost burgundy) satin/silky finish and is very messy looking. I normally would just ignore the discrepancies, but these jackets are going to be worn side by side and so the differences and the fact that they do not match will be extremely noticeable. I have been corresponding with one person who finally told me I need to write to the sales team. I wrote to them and have yet to receive a response. Now the other lady who has been helping me also stopped responding. I would just like to exchange the second jacket for one of the same quality as the first one but no one will respond. I am very disappointed and would just like a refund if they will not fix the second jacket.

We never received the jacket. Asked, said it would be shipped in a few days. That was over a week ago. The order was made three weeks ago. Credit card was charged though. So we are waiting on the dispute to be refunded since they don't respond and didn't send the jacket. Update. Yes we did finally receive the jacket over a month after ordering it. My crddit carx wss charged well befre it was shipped. Except for the zipper which doesnt function well it appears to be of decent quality. However the sizimg is off. It fits in shoulder and sleeves are slightly long. Hiwever she cannot close the jacket because it is too tight. Built for a very slender person. I had my 22 year old daughter try it on. She was able to close but very tight and uncomfortable. I let my 11 year old daughter try it. She is about an inch shorter. Sleeves are still long but with her 11 year old body is able to close it. We took a risk bit whole experience not really satisfactory. A bit expensive for the quality although paying for the uniqueness I imagine. Unfortunately, despiye the measurements it doesnt fit well. Maybe a medium would close but then the sleeves and shoulders would be off. Not sure what to do. 2nd uodate. I guess you must have missed my response since there was one. Regardless we went with the measurements. Just a very odd fit. A larger size would have solved one problem but caused another. It would fit a tall slender girl but not a woman. I think you are a legit company but some feedback would be to not charge credit card until shipped, especially if it will take a month to receive. The measurements are deceiving and returns appear complicated and lengthy process. Shopping online for clothes and proper fit already difficult. I would like a speedier process and ability to swap out if size isnt quite right before i would be comfortable ordering from you again. No, there isnt an email to me on returning

I ordered a jacket from the website, looked good online but was nothing like in the picture when it finally arrived. AVOID, DO NOT USE THIS SITE!

Never received my item nor heard from customer service after writing them. BEWARE!!

Absolutely awful....ordered jacket for my wife's birthday and after 2 months of zero communication I finally just had to have my credit card company disputed the charge. This site is an absolute fraud. 0 out of 10 would not recommend.

Sweet Jesus...So I ordered a leather jacket. It does not show up. Instead I get some female hoodie not leather not right size not a man's... Definitely not American made. This is sickening