Natural Health Co.Reviews of nhc.com

Reply from Natural Health Co.Aug 12, 2026

We are truly sorry to hear about your recent interaction with one of our representatives. Our Director of Customer Care will be reaching out to you directly.

Reply from Natural Health Co.Aug 12, 2026

We are sorry to hear about your frustrating experience with our automated system and the unreturned voice messages. Our Customer Care Director will be reaching out to you directly!

Reply from Natural Health Co.Aug 10, 2026

We’re sorry for the frustration you experienced with our subscribe & save feature. We understand that not everyone wants recurring shipments, and we’re sorry this wasn’t clear during your checkout experience. We truly appreciate your years of loyalty and your honest feedback. We’ll share your comments with our team as we continue working to make the checkout experience clearer and easier to navigate.

Reply from Natural Health Co.Aug 10, 2026

I’m sorry to hear you’ve had such a frustrating experience. We’re always working to improve, and feedback like this helps us understand where we can do better.

Reply from Natural Health Co.Aug 11, 2026

We’re truly sorry for the frustration and inconvenience this has caused, especially after you’ve been a longtime customer. We understand how frustrating it must be to repeatedly reach out and still have difficulty ordering online. We do currently offer Standard Process products online, with the option to make a one-time purchase or set up a subscription with your preferred delivery schedule. We will be contacting you directly to better understand what you’re experiencing so we can help!

Reply from Natural Health Co.Aug 10, 2026

Sally, we're truly sorry for the frustration and disappointment this experience caused. We understand why receiving a hot ice pack with your probiotics would be concerning. According to the manufacturer, the product can tolerate short-term heat exposure, but we understand that doesn’t make the experience any less concerning when you’re expecting a refrigerated product to arrive cold. We also recognize that having the option to purchase additional ice packs would provide more peace of mind, especially during warmer weather. While we don’t currently offer that option, it’s something we will certainly take into consideration. Most importantly, we’re sorry that you did not receive a follow-up in a timely manner. We are currently investigating why this happened.

Reply from Natural Health Co.Aug 7, 2026

We’re truly sorry to hear how frustrating your experience has been, especially after being a loyal NHC customer for so many years. We are disappointed that the recent website changes have left you feeling that we’ve lost the experience you once relied on. We’re genuinely sorry we let you down and appreciate you taking the time to share such honest feedback with us.

Reply from Natural Health Co.Aug 7, 2026

We’re truly sorry that your request to cancel your subscription was not completed after you reached out to us. We are actively investigating why this happened. We’ve now confirmed that all recurring orders have been canceled, and we’ve also refunded your most recent order. We sincerely apologize that we didn’t take care of this properly the first time and for the inconvenience this caused.