Great
Based on 268 reviews
NICE inContact4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Through a powerful combination of our technology, people and partners, we help organizations transform their customer experience into a business-driving competitive advantage. We make it easy for contact centers to win every customer interaction, deliver great customer experiences, and achieve their business goals—all from the flexibility and reliability of the cloud.
NICE inContact (niceincontact.com) has 268 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
Showing 113 reviews with 4 stars · Clear filters
Stephanie
Nicole our Technical Account Manager is here to help and has provided us great support and guidance. The technical support line has been challenging.
Reply from NICE inContactOct 30, 2019
Thank you Stephanie! Glad to hear Nicole was able to help.
Nathan
Good product, but some of the more advanced features are inconsistent and unreliable.
Reply from NICE inContactOct 30, 2019
Thank you for the review Nathan! We are always looking for ways to improve and will pass along your feedback to the appropriate teams.
Paul
My company mostly performs outbound calls vs inbound but the options at our disposal for outbound are very impressive. The learning curve can be steep depending on how complicated your configuration is but after 5 months I feel competent.
Reply from NICE inContactOct 30, 2019
Thanks for the feedback Paul! We are glad you got the hang of it and will pass along your feedback.
Randy
Great product Great product. Can integrate and do almost anything you can think of. Multi-platform connection to any hosted VoIP; agnostic. Post-sales support can use a little work.
Reply from NICE inContactOct 30, 2019
Thanks so much! We will pass along your commentary.
James
I like the ease of use and their support staff is great. I also get to have a call with my TAM twice a month to discuss any of our specific challenges. There are some things I would change . But InContact has a process for that too. Recommend a change and if 10 other customers agree it's a great idea... InContact sends it for development! Overall a great experience.
Reply from NICE inContactOct 30, 2019
Thanks for the review James! Glad to hear we are in constant communication and that we are listening to what you need.
Katrina W.
System is easy to use and configure. The dashboard is very helpful for myself and agents.
Reply from NICE inContactOct 30, 2019
Katrina, Thank you. Glad to hear it is easy to use for you and your agents.
Jon H.
Sales and Technical Account Management is absolutely stellar. Support has been lacking lately (last 5months, have closed several problem tickets under active protest from us, the client, that the issues aren't resolved and tickets need to stay open until resolution). Aside from the lower tier support teams, the product suite is solid, works well for the most part.
Reply from NICE inContactOct 30, 2019
Thanks Jon! We will pass along your comments to the appropriate teams.
Colby
Overall, a great company to work with. Support is available as needed. However, their infrastructure seems a bit rigid as adjustments can take some time to happen even to the point of seaming unfeasible at times.
Reply from NICE inContactOct 30, 2019
Thanks for the insight Colby! We will pass it along to the appropriate teams.
