Nick's BuildingReviews of nicksbuilding.com

Bought front door, sent incorrect door jamb. Nick's attitude was THEY NEVER make mistakes. I had to send photos showing measurements and ship door jamb back 6'' x 8' to possibly receive replacement. I went to a local mill ordered correct jamb and made sure to TELL OTHERS NOT TO ORDER FROM NICK'S. So far I know of 2 that went some where else.

The product was crated correctly and all parts were delivered. No damage at all. However, once the door was installed, a fabrication flaw was discovered. The oval glass was installed from the interior side and the molding securing the oval glass in place was installed on the interior side of door making it easier for anyone break into the house. This has nothing to do with warranty work. It is bad QA and bad workmanship by Nick's Building. It appears that no one inspected the door during the manufacturing process and before it was shipped to its final destination. All work stopped immediately once the flaw was noticed and Nick's Building was contacted. Initially, Andy from the plant floor opted to ship just the oval molding, but Mike S at Nicks Building opted to replace the slab instead and went on to say that he would discuss with upper management the reimbursement for the additional contractor charges to finish and install the new door replacing the bad door. Mike S, the customer service and production manager, stated that the decision had been made to not reimburse for the additional cost to be incurred to install the new door since the bad door was already finished and installed. He stated that once I opened the crate and proceeded to finish and install the door, the door could not be returned. Again, this was not a warranty issue but a QA issue. When I asked to speak to his manager, he became rude and hostile. He stated he was the last and only person I could and would be speaking with about the complaint so I hung up. I placed a return call to speak with the customer service person who took my original order to see if I could speak to someone else, but a person by the name of Jeff answered. This was the first and only time I had ever spoken to Jeff. He stated that he and Mike S just discussed my complaint. Jeff stated that they were going to do nothing else since I got a free replacement door. Jeff told me to forget about the complaint and not to call back. He went on the ask me if I wanted him to wet my wick for free also. This was by far the worst consumer experience I have ever experienced. All I was asking for was aid to cover the additional costs incurred due the door being fabricated incorrectly. There is no such thing as customer service with this company based upon my experience. To Lou Pitzel, VP of Nick's Building Supply, I believe it would be in Nick's Building's best interest to get rid of Mike S and Jeff and improve customer service. The contractors that are installing the doors in my house will never be ordering or installing doors from Nick's Building again.

The door i purchased was great it was a misunderstanding with sales rep and i on the size. I realized i signed the proposal without noticing the difference.the guy i spoke to was very nasty to me yelling and cursing .like i said i made the mistake but spending $3000 with this company and being talked to like a child i would never use them again

Order door from picture on line that showed a product that was finished. They sent the door unfinished. That wasn't so bad but when I went to inquire I received a rather rude message back. Plus I had to pay an additional $75 when the door was delivered for use of a forklift. All of this may have been disclosed in "fine print", but the experience was less than satisfactory.

Very disappointed!!! The door I purchased was to be used on a million dollar home but because of totally unsatisfactory 3/4" X 2" white , etched tempered glass markings on each of the 8 lites, I was unable to use the door. When I called Nick's Building Supplies to complain their only response was " we have used that glass supplier for years and had never had a complaint. When I showed my local glass supplier his comment was "that is totally unacceptable ".

we order doors very excited they give us finish schedule then everything start they fail schedule for three weeks with a very unbelievable week excuse we lost framer schedule so we end up paying extra for installation not only that they supouse to call before deliver to confirm address so they never call and send the doors to billing address so we end up paying extra to move doors to right location the best part because this didn't cost any extra was the horrible treat every time we call there customer services my builder was going to keep buying doors from them because there cheap and that's the right word cheap but after this he rather paid moreg

I have over 30 doors from this company. 4 of them have veneer bubbling and 6 are warped over 3/4 of an inch from top to bottom. The top of the door is hitting the stop and the bottom is sticking out 3/4's of an inch. I was told the doors needed to be sealed within 24 hours of receiving them. This would have been nice to know before they arrived. I would have had finishers standing ready the moment they landed, after all 30 doors takes some time.

worst service and product I have encountered in a long time