Reply from Nicoletta CarloneSep 12, 2024
Update to our original reply to you:
Thank you for your message. I apologize for any confusion or frustration you've experienced.
I’d like to clarify that we do offer a "Happiness Guarantee" because we want all our customers to be fully satisfied with their purchases. After reviewing our system, we have not received any return or refund request through our online return portal. Additionally, we did not find any record of an email request. Could you please let us know when and to which email address you sent your request? This will help us investigate further.
We generally ask that return requests be made within 15 days of receiving the items, but we are happy to waive this requirement for you in this instance.
If you would still like to return the item, we are ready to assist you in completing the process and issuing a refund as quickly as possible. Please visit the return section on our website or reply to this email, and we will guide you through the necessary steps.
Thank you for bringing this to our attention. We are committed to resolving this matter for you.
Our original reply:
We’re so sorry to hear you were disappointed with your order. We truly value your feedback and always strive to make sure every customer is happy with their experience.
To clarify, we’re actually based in Los Angeles, CA, and all our products are shipped directly from here—not Poland. We aim to source unique, beautiful designs, but we understand this one didn’t meet your expectations. That's where our Happiness Guarantee comes in! If you’re not fully satisfied with your purchase, you can use our free prepaid USA shipping label to return your items within 15 days for an exchange, store credit, or refund. Your happiness is our top priority!
Thank you again for sharing your thoughts, and we hope we’ll have the chance to provide you with a better experience in the future.
Best regards,
Stanley
Customer Service
