Night Vision GuysReviews of nightvisionguys.com

Placed the order and received an order number. After that no other contact from company in regards to shipping the item. Called customer service and they said they would get back to me. Nothing else. As of now I am thinking it is a bogus company.

Although their price was better than buying direct, their customer service is terrible. I'm sure they will say it's because of covid, but other businesses are doing just fine in the customer service department. Keep in mind, the products are drop shipped from the manufacturer, so these guys aren't even hands on, so why don't they respond to questions, either by phone or email? There are much better companies to purchase from, and I would stay away from these guys.

Worst customer service ever after a week of bs they cancelled my order cause something didn't seem right? I'm was born and raised in IL have a foid card and conceal carry so not sure the problem. Missed a phone call called back several times with no luck I'll be taking my business elsewhere. I'm just now getting into nv and planned on spending around 10k so I'll do some research before placing my order next time.

NVGs stated the item was in stock. After a week of nothing, I emailed only to be told the item WAS NOT in stock. I requested my order be canceled, and they simply stopped responding. Multiple emails later I gave up and filed a chargeback through my CC company.

Never received order. Customer Service would never answer. Left voicemails and emails as requested, but no response. Ended up filing dispute with credit card company. Stay away from this company!

3 weeks no product, no update on order, and no response to calls and emails. Junk.

I talked to the owner, Mr. Teper, on the phone and he was helpful in organizing an order of what I needed. He emailed me a quote for the items we talked about. I replied with a purchase order. I confirmed with him 5 days later that he received it and he said he did. After no contact for a month I checked in with him again and he asked if I sent the PO. I told him I had and that I had confirmed with him that he received it. That was the last I heard from Mr. Teper... He never responded to another email from me. 28 days after I last heard from him, I emailed and requested to cancel the order and still received no response. Moved on to TNVC.com.

Felix (and sales) have had several days to respond to an issue with my purchase and I've received no communication other than a vague response saying my email must have been overlooked...