Great
Based on 198 reviews
Nimah | Arabic Jewellery4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Nimah | Arabic Jewellery is listed under Jewelry & Watches.
Nimah | Arabic Jewellery (nimahlondon.com) has 198 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Showing 20 reviews with 1 star · Clear filters
Haddad N.
Site à fuir absolument. Je confirme les propos des autres clients. Il manquait un bracelet dans mon colis. J' ai beau les contacter. Sans succès. C'est lamentable de prôner des valeurs qui nous rassemblent quand on est de mauvais foi de la sorte et qu on arnaque les gens. À fuir absolument
Customer
I did not recieved my jewellery and after contacting the company again and again I have had no reply! Appalling customer service!
Reply from Nimah | Arabic JewelleryApr 3, 2025
Hi Rashna, Your order was delivered successfully to the address you provided at checkout, as confirmed by Royal Mail tracking. Upon investigating, we found that there was a mistake in the address you entered, which caused the parcel to be delivered a short distance away. We replied to your enquiry and explained how to retrieve the parcel — which was still within your area. We always try to communicate clearly and resolve any issues, but we do depend on the correct delivery details being entered at the time of ordering. If you still need support, feel free to contact us directly.
Hira A.
Did not send an item. Reached out multiple times without a response. Will not be ordering again
Reply from Nimah | Arabic JewelleryMar 31, 2025
Hi Hira, Thank you for your feedback, and I’m sorry to hear you feel this way. I’ve personally looked into both of your orders, and I can confirm that each was dispatched promptly and delivered within the expected 6–8 working day timeframe, based on the shipping method selected at checkout. One of your orders included a personalised, handcrafted piece — as noted on the product page, this item requires 2–4 weeks for production before dispatch. This is clearly mentioned in the product description, and customers are required to tick a confirmation box acknowledging the extended production time before placing the order. Additionally, we mention on the site that when an order contains both personalised and non-personalised items, we ship the non-custom items first and follow up with a second shipment for the custom piece once it’s ready — which is exactly what we’re doing in your case. We also sent you an update via email recently, but please feel free to reach out again if you didn’t receive it — we're always happy to assist. We truly appreciate your support and the trust you’ve shown by placing two orders with us. I’d love to make sure you're fully satisfied going forward — so please don’t hesitate to reach out directly if there’s anything more I can do. Warm regards, Emad
Myriam
I placed an order for a bracelet on March 16th, and it still hasn’t been shipped. I received an email the same day stating the order had reached the warehouse, but there have been no updates on the tracking website since then. I understand this is a small family business, but I was told the bracelet would be shipped last week, and that hasn’t happened. I’m genuinely disappointed and will cancel my purchase if it isn’t shipped this week. Update 29/03/2025 : My order has finally been shipped, but I haven’t received it yet. The DHL website doesn’t provide much information. According to the last update on March 27th, the package is in Germany, and there have been no further updates since then. It doesn’t appear to have been handed over to the French Postal Service yet, as there’s no tracking information on their website. So I assume it’s currently still with DHL in Germany.
Reply from Nimah | Arabic JewelleryMar 29, 2025
Hi Myriam, We’re really sorry to hear that you felt disappointed with your experience, and we’ve done our best to keep you updated every step of the way. Your bracelet was dispatched on the 25th of March, and tracking has been updated almost daily by DHL as it moves through their network. We also mentioned in our confirmation email that during our busiest month of the year, there may be a 3–5 day additional processing time — though in your case, there was an extra delay of 4 days, and we fully acknowledged that in our emails and offered you a full refund along with a prepaid return label once the item arrives. As a family business of just three people, we genuinely care about every customer and do our best to respond with care, honesty, and fairness. While we understand not every experience is perfect, we believe reviews should be based on facts and the full context. For those reading: over 50,000 customers have shopped with us, and we’re truly grateful for the thousands who come back and support what we do. If something ever goes wrong, we’ll always make it right — all we ask in return is realistic expectations and kindness. Warmly, Emad
Sid
I regret supporting this company, as they have shown a complete lack of morals and ethics. I purchased three items as gifts, but unfortunately, they didn’t fit the recipient due to the small chains. I returned 2 of the items-mind you in 2 seperate orders, only to wait an unreasonable amount of time for a refund, which I never received. After initiating a PayPal dispute, I found myself facing an unfortunate buyer protection issue, resulting in not only losing my money but also having the items kept by the company, who will likely resell them, making a profit out of my loss. What is most disappointing is that this all happened during such a blessed time, which speaks volumes about the company's character. It's truly disheartening, and I would NEVER recommend this company to anyone nor will I ever purchase from here. I will even go as far as saying that they probably give themselves positive reviews because this is such appalling service! UPDATE 28/03/25: I stand by my review!!! I never received any assistance from the individual mentioned below and had to initiate a chargeback through my credit card. Order at your own risk—if the product doesn't fit, you will likely face difficulties getting your money back!
Reply from Nimah | Arabic JewelleryMar 17, 2025
Hi Sid, I’m genuinely disappointed to read this, especially since I personally emailed you twice to resolve the issue after finding your messages in our spam inbox. You didn’t respond. We’re a small, Muslim family business that always tries to do right by our customers—even when things go wrong. You raised a PayPal dispute, which removed the refund process from our hands entirely. Claiming we “kept your items to resell” or that we write fake reviews is simply false and unfair. We’ve helped thousands of customers over the years and always try to act with integrity—especially during Ramadan. If you still want to resolve this, my email is open: [email protected]. I’m more than happy to help. — Emad Nimah London
Anza F.
My order hasn't arrived, the tracking isn't provided, the emails aren't being responded to. Awful experience so far. While they did send a replacement, it was not "as soon as they healised". When I said tracking is not updated, they said they could look into it although it seems to be a glitch from royal mail which they can't help with. The hassle I went through should've made them give me the product for free. The customer support is nonexistent, loving the product is not enough when there's so much uncertainty around it. Product 10/10, customer experience and reliance on the brand 0/10 and traumatising. Won't be buying from your brand again.
Reply from Nimah | Arabic JewellerySep 26, 2024
Salaam Anza, Thank you so much for your feedback. I’m really sorry to hear that this whole experience has been such a hassle for you—I completely get why you’re frustrated. As a small business, we try our absolute best to get back to every email within 48 hours, but I know the tracking issues with Royal Mail just added more stress to the situation. Unfortunately, we had to wait for Royal Mail to confirm that the issue was on their end, and that delay made things harder on both sides. I totally understand how unsettling it is when tracking doesn’t work, and I wish there was more we could have done faster. We wanted to make things right for you as quickly as we could, and even though sending the replacement cost us an extra £40, we did it because we truly care about our customers. I just wish it had made a bigger difference for you, and I’m really sorry it didn’t feel like enough. It makes me so sad to hear that you won’t be shopping with us again, especially since you loved the product itself. I hope you’ll reconsider in the future, as we’re always trying to improve and learn from experiences like this. Thank you again for sharing your thoughts. I really hope we get the chance to give you a better experience next time<3 Much love, Nimah
Sy
Do not purchase any kind of Custom Jewelry from this company. They take over 2 months to deliver the product if it ever comes and do not reply promptly to emails. If you do purchase, please ensure you use a credit card so that you are protected, although I would expect with all the claims credit companies will begin to block any business with them
Reply from Nimah | Arabic JewelleryJul 2, 2024
Dear SY, Thank you for your honest review. We are so sorry that you have experienced this and we deeply regret not meeting your expectations as we take pride in making our customers happy. This is not our usual service standard and unfortunately it seems like something went wrong! I see you are based in the US, but we can't find any open US orders, or an open email ticket regarding this issue. Could you please get in touch with [email protected] or send us a DM on instagram? We would really appreciate your cooperation as we would love to resolve this and make it right to you! Love, Nimah
Hana M.
Please save your money and don’t buy from Nimah. I ordered and paid for a necklace and then was told it was out of stock. Someone emailed to ask if I wanted something else or a refund and I asked for a refund. I haven’t heard back from them and nor have I got a refund.
Reply from Nimah | Arabic JewelleryJul 2, 2024
Dear Hana, We sincerely apologise for the inconvenience you experienced with your recent order and the delay in processing your refund. Please be aware we are a small family business and are not always able to respond to emails immediately especially during the busy sale period that you ordered in. - You initially opted to exchange for another item which unfortunately added to the refund delay - You received your refund within a week of requesting this. Nevertheless, we deeply regret not meeting your expectations and take accountability that we did not meet our usual service standards in keeping you updated more regularly. Please rest assured that your feedback is incredibly valuable to us, and we are taking immediate steps to review and improve our processes to ensure this does not happen again in the future! - Additionally, to make up for the delay and any inconvenience it has caused, we have provided you with a discount code as a token of our sincere apology and commitment to improving your experience. Love, Nimah
