NJACCESSORY-CLOSEDReviews of njaccessory.com

Purchased Canon 5DS through NJA and Buy Direct and Save who they sell through. Only because I followed up a week later did I find that the order had been cancelled - bait and switch - or bait and cancel. Lame

- Advertised a lower price on Google Shopping. - Then sent an email to "confirm the order". - Upon calling, they said there was a delay (as it turns out later to get me cancel the order, which I didn't do). - Then they lied that the payment did not come through, and there I'd have to order again. (There was no indication anyone tried to charge the credit card, which usually is very visible from BofA, including any missed attempts) - They asked to reorder on the website, but the prices increased by 10%. - Again, I did not cancel that order. They did. Which I understand they can't once they sent you an order confirmation with the advertised price (which they did). - Days later I received an email "confirming my wish to cancel the order" - which I never did. - All in all very bad way of doing business, lying to customers, wasting my time. Do yourself a favor and go buy somewhere else.

Bought a new tripod and received a used one!! Missing parts and damaged item! Horrible service to return!

I received the Amazon Kindle Oasis 32gb eBook reader and determined it that the total space on the device was only 2.76gb when I checked the properties of the device drive on my computer. I contacted NJAccessory and explained my problem. The person I talked with did not seem to be able to understand or take care of my problem. I was asked if I wanted to keep the product. I replied no why would I as it was probably a used refurbished item in lieu of new as it should have been and only has access to 2.76gb. I was transferred to the owner and he didn't seem to interested and sent me back to the original individual who could not help me in the first place. This product was purchased through Walmart and I proceeded to contact them by phone. Since I ordered the Kindle and a protective cover they were confused and said they would contact the company who sent the cover and I told them that would be incorrect but the Walmart rep said they would get back to me and never did. I started to email both companies with the particulars. When I called by NJAcessory the owner asked me what all the Hoopla was about because I sent a detailed email. Granted it was very detailed and probably he was not to interested to carefully read and understand. He was annoyed with me and said I should give them more time and I was paranoid. He thought I was paranoid and said did I think he was CIA or something. I thought that was funny actually but not very professional. He then got professional and assured me if I sent it back it would be taken care of. He sent me an email with a label and I sent it back that same day. I sent the product back and a few days later called to confirm they received it and they did. Again the owner said he had someone working on it and he would make sure if they had another unit he would check to make sure it was good and send it to me. That was over a week ago so I guess he was brushing me. Since then I placed a dispute on my credit card and they will be taking care of it from here out. So there you have it the reason for 1 star. Additional comment dated 10/28/2020: I just received my new Kindle and it is the real mcCoy with 7" screen and 32GB. So now I don't know what I received from NJAccesory other than a scam sending crap under false pretenses. BEWARE condumer.

I call it false advertising even though they wouldn't admit it. I ordered a new Cannon G16 camera from them and the internet said they had 11 in stock. Every day for a week I received an email saying thank you for the order. I called them and asked why I kept getting it and what was going on and they said they needed to confirm the order and they'd call me back - they didn't. The next day I received a different email stating my credit card company declined payment and I needed to call them or email them, but it wouldn't delay my order. The credit card company approved my purchase the day I made it. After many calls and an email I finally got in touch with NJ again 3 days later and they stated they don't have any G16's and haven't for a long time since they don't make them anymore. They tried to talk me into a re-furbished one or a newer Cannon for about $190 more than anyone else charges. I cancelled my order and told them it was false advertisement. Addendum 6/19/20 I was called by Mr. NJ (I assume the owner by how he presented himself.) After I explained to him my rating he stated I was unfair and only looked at the negative and I should have considered the positive side and told the whole story. That being his staff was professional and offered alternatives that saved me money and were better. He felt the rating should have been 3.5 rather than 1. He was correct in that his staff was professional and did offer alternatives. I can’t say that for Mr. NJ though. The whole story is that he proceeded to call me a Piker and that I was dishonest for not telling the whole story. He then proceeded to me being a Dishonest Degenerate Piker. From there I was threatened and that he would find out my name and where I live and get me (He already had that information since I placed an order). He stated he would get his lawyers after me as well. (By this time I was taking notes.) In the end he was calling me a Dishonest, Degenerate, Stubborn, Old, Poor, Maple Syrup, Piker, F*#% and my wife wore the pants in my house. He also stated I would soon be unemployed and used the F-bomb many times. I think it was the most interesting (not good) conversation I’ve ever had. I finally stated “This conversation has gone on long enough. Have a nice day.” and hung up the phone. On a positive note for Mr. NJ, he did what he said he would do regarding the M16 camera. He stated he would lower the price by $200 and sell lots of them to show me how to make money. In checking his web site the camera price dropped from $994 to $798. It still shows between 5 and 16 Available/In Stock from what I can tell. It also shows some Available/In Stock for a refurbished G16 camera, which according to his staff they don’t have on hand either and there was only 1 left they could get. It appears there is a random number generator to determine the amount Available/In Stock as it changes every time you refresh the screen. And by the way, the “better” offer they originally made was for a G7 Mark II for $690. The advertised price on their web site for this camera is only $467. I’ll let you decide what the rating should be.

I ordered a professional camcorder (Sony PXW-Z150) and paid $130 for expedited shipping. When I did not receive a shipping notice after a couple of days, I called customer service. First, a lady said the camera is on back order. (Their website said it was in stock) When I asked her to cancel my extra shipping payment because they could not get it to me expeditiously, she put me on hold for 20 minutes. I then spoke to a man saying that the camera I ordered was a PAL version and that the American NTSC version is almost $500.00 more, but I can get it in a matter of days because they have the more expensive model in stock. When I questioned him on the difference and why their website says one thing and by phone I get another story, he became combative and argumentative on the phone. He then simply informed me that he was cancelling my order, as if he was punishing me for asking too many questions. Bottom line is, the camera I ordered switches between NTSC and PAL. He was either ignorant or deceiving. I am thrilled that my order was cancelled because I found the same camera, in stock, ready to ship with a bonus 4 year warranty at a better price from a more reputable company. As for this outfit, I will not shop with them. If you cannot trust the information on their website, they charge expedited shipping charges then lose urgency once they landed a sale and then spin some fabricated story of camera format as an excuse and simply cancel my order to "punish" a client, ain't nobody got time for that.

My lens showed up with no packaging and lens cover ! You guys have to do better.

Purchased Nikon D850 with 14-24mm f/2.8G Lens. Package arrived today with no lenses. Camera did not look new since water spots were on it. I should have known the price was too good to be true. Sending this back ASAP and they better give me full refund or I’ll report to better business bureau.