Great
Based on 606 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Noble Pawtrait Is All About Creating Fun And Unique Custom Pet Portrait Dedicated To Help Pet Owners To Express Their Love, Affection, and Sometimes Even Their Obsessiveness, With Their Pets.
Noblepawtrait (noblepawtrait.com) has 606 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
Showing 99 reviews with 1 star · Clear filters
Teanna B.
I pick a mug and instead of confirming with me first they have added their own quote about coffee to my mug which is a gift for a tea drinker. Their solution was a digital copy of the photo. So now I am stuck with a mug I can’t use.
Carlo
Quality is garbage, waited this long for something I probably could have done better myself. Delivery took way to long and I won’t even be able to frame it because the method of packaging left the print with folds and wrinkles in it. Very disappointed, was expecting something better especially after recommendation from friends. Definitely would not recommend to anyone.
Reply from NoblepawtraitApr 9, 2021
Hi Carlo, Thank you for feedback. We are sorry for the curling problem. To assure the product quality, your partner needs to curl up the poster before sending it. You could easily flatten it, and put it in a frame. We feel sad that your order did not meet your expectations. You can always email us with photos of your artwork, so we can send you a replacement without charge if needed. Thank you for your understanding. Best regards,
PM
This is a scam company. I ordered a digital download of 3 cats for a Christmas gift. Not only did they jerk me around for several weeks, telling me my order was completed but they couldn’t send it to me yet for whatever reason, but when I finally got the picture in January, they had forgotten one whole cat (right in the middle) and another one was entirely the wrong colour (orange instead of white). Overall it was awful quality and didn’t match up to the sample picture at all. They just cut out the photos I sent and slapped a filter on top and called it a day, with absolutely 0 quality control. I found out later that they steal real artists’ original work. They probably pay someone to do a good photoshop job to use for the sample on their website, and then whatever orders they get they have someone slap something together in under 5 minutes. Please don’t give them your money, I had to open a dispute with PayPal to get my full refund in a timely manner. Edit: as a response to their reply, it's true that my first attempt to order was unsuccessful because my Paypal had insufficient funds, but the second attempt was successful. I opened a dispute on PayPal to get my money back because they didn't offer me a full refund. They've sent me three emails to desperately beg me to withdraw it. Mr. Nguyen, I hope you're ashamed of yourself for not only approving a sub-par product (there is absolutely no excuse for forgetting a whole pet, smack in the middle. How does that even happen if you took any care in your work?) but for STEALING a real artist's work for your scam. You have no honour.
Reply from NoblepawtraitFeb 11, 2021
Dear Paris, Thank you for sharing your thought with us, due to the fact that your bank account is insufficient when you placing your order, therefore, we are unable to send you the final product without your paying first. In another world, we have a full record of your unsuccessful payment on Paypal as a track. We are sorry that our artwork did not meet your expectation, we hope we can find a solution to make you happy, as you can see we are trying very hard to make our customers happy and also trying very hard to not deceive you or any of our customers in anyways. We would love to make this right for you, as we pride ourselves on customer service and a great quality product, and are committed to ensuring every customer is a happy one. Thank you. Noble Pawtrait Support Team
Kat
Awful, I echo all the comments made recently about delivery and service. I would never ever order from them again! I placed an order on the 4th Dec for a Christmas present that should have taken "10 working days" it was 'dispatched' on the 10th Dec and I had no further tracking updates. I have been chasing them since the end of December for an answer and an update and I STILL have not received my art work. I have had to raise a dispute with PayPal because of their total incompetence and terrible customer service. This was supposed to be a nice Christmas present and it has been ruined I would never order again and I would never reccomended to anyone! I have asked for a full refund but I am still being told to 'hold on' or 'wait a little longer' to add insult to injury they are only offering to refund the shipping for a poster that may never turn up! I am truly disgusted with the level of service this company has to offer. DON'T WASTE YOUR TIME OR MONEY!
Reply from NoblepawtraitJan 18, 2021
Hi Kat, Thank you for your feedback. We will do our best to improve our services in the future. Best regards,
Cheyenne
AWFUL!!! If I could give 0 stars I would!!! I ordered my prints (that’s right 3 of them) In November.. they “claim” the items were picked up by UPS on December 10. Well here we are December 30 and not one single update on my order. No update to tracking info NOTHING! Just says “a label has been created” not that my order has actually been picked up and shipped. They keep saying “delivery companies slow down because of covid blah blah blah” funny how every other company I ordered from AFTER I placed this order and AFTER they claim it was shipped and picked up I received updates and in time for Xmas!! I would never recommend this company to anyone. I’m pretty sure it’s all a bunch of BS!! Don’t waste your money!! Go to one of the other companies who actually respond to concerns, who actually provide legit updates, and who don’t blame their F ups on covid and the very same shipping companies who managed to deliver all my orders ON TIME!!
Reply from NoblepawtraitJan 18, 2021
Hi Cheyenne, We truly apologize for all the inconveniences related to shipping. We totally understand your frustration. We never want to disappoint our customers and didn’t expect such an event to occur. Due to the international shipments and the outbreak situation caused by Covid19, this inconvenience has been caused to you. We are also flooded with a large number of unexpected orders this month and all this has led to the chance of delay. We are assuring you that we are planning to do all that we can so as to make sure that you get your order shipment very soon. However sometimes incidents could still happen and we are sorry for this inconveniences. We are trying our best to improve our service. Thank you for your understanding.
Claire
Would never recommend this company. I placed my order in November and still has not received it. The tracking information has not been updated in six days and when I contact the company it takes them at least two days to respond and all they tell me is that the product has shipped and I have to wait. They will not give me any updated info on where the package might be. When I ordered it said to order before December 8th to receive the package yet when I emailed them to ask if my package was going to arrive before Christmas they said they can't guarantee that even though it is written on their site. I have no idea if the product looks ok. I received no follow up from them or a preview of it. I would recommend that people use a different company instead of this one. It is taking several days to hear back from them. Terrible customer service.
Reply from NoblepawtraitDec 19, 2020
Hi Claire, We truly apologize for all the inconveniences related to shipping. We totally understand your frustration. We never want to disappoint our customers and didn’t expect such an event to occur. Due to the international shipments and the outbreak situation caused by Covid19, this inconvenience has been caused to you. We are also flooded with a large number of unexpected orders this month and all this has led to the chance of delay. We are assuring you that we are planning to do all that we can so as to make sure that you get your order shipment very soon. We only want to notice our dear customers, so they could be aware of the situation beforehand. It doesn't mean that your order will not arrive before your required timeline. We understand this is not ideal, but it is also beyond our power, and we have to find a way to adjust to the circumstances at hand. We are trying our best to improve our service. Thank you for your understanding.
Meagan K.
Still haven't received my portraits.
Reply from NoblepawtraitNov 27, 2020
We are very sorry t hear that. According to UPS's system, 2 canvas have been successfully delivered to your address on on Wed Oct 14th at 11:45am, so please reach out to our support team at [email protected] .We will try our best to help !!
Stacy M.
When my photo arrived the animals face looks nothing like my picture of my dog. I have tried to contact regarding a refund and I've gotten nowhere
